Mobile money and e-commerce: Three areas of partnership in Southeast Asia

Thursday 20 Jul 2017 | Connected Society | Digital Inclusion | East Asia and Pacific | English | MNOs' operational and strategic issues | Mobile internet | Mobile Money | Mobile Money Programme | Report | Resource | South Asia |

Mobile money and e-commerce: Three areas of partnership in Southeast Asia image

Recently, e-commerce providers have highlighted some of the challenges they face in Southeast Asian markets: cash on delivery payments, limited logistical infrastructure, and a lack of customer trust. Mobile money can support e-commerce providers by offering solutions to these challenges, and in turn benefit from this fast-growing industry. This paper discusses the vast growth potential for e-commerce in the region, current challenges to scale, and how mobile money providers can establish mutually beneficial partnerships with e-commerce players through three focus areas.

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