Providing pit emptying services through a GIS-enabled app – KCCA

Tuesday 12 Nov 2019 | Case studies | Digital Utilities | English | Innovation fund and grants | Innovation Fund Video List | Mobile access and use | partnership-hub | Public-MNO | Resource | Sanitation | Sub-Saharan Africa | Uganda | Video |

In 2017, KCCA was awarded a grant from the GSMA Mobile for Development Utilities Innovation Fund to improve access to safe and reliable faecal sludge collection, transportation and disposal services for the residents in the informal settlements of Kampala city, Uganda. The project scaled KCCA’s pilot GIS tracking system, enabled by a mobile app and a call centre, while promoting the use of mobile money in partnership with MTN Uganda. This has enabled KCCA to track sanitation service delivery, build capacity for private entrepreneurs and promote the pit emptying business. Over 5000 pit emptying jobs have been completed so far under the grant.