Today 2.4 Billion people still lack access to improved sanitation and more people have access to mobile phones than toilets. This report aims to outline how mobile channels can support sanitation service delivery while building new engagement models with customers in underserved settings. With the transition to the Sustainable Development Goals setting a dedicated target of achieving universal sanitation access by 2030, the time is ripe to harness the role that mobile can play in improving sanitation access for the underserved.
