Courses

Courses

Our training courses offer practical information and key insights into the most pressing issues faced by regulatory authorities worldwide. They are developed and taught by industry experts, suitable for professionals at all stages of their career and regularly updated to take advantage of real-world examples. All courses are offered both face-to-face and online, providing maximum flexibility for learners. Click on the titles below to explore our courses in more detail or download the programme brochure.

5G — The Path to the Next Generation

The mobile industry is preparing to embark on the transition to fifth generation (5G) technology, which will build on the achievements of 4G while also creating new opportunities for innovation. 5G will usher in a new era that will see connectivity become increasingly fluid and flexible. This course covers the key aspects of 5G technology and examines the role governments and regulators can play in helping unlock the benefits of future 5G services for their citizens.

Face-to-face: 2 day course / Online: 4 week course

Coming soon

Advanced Spectrum Management for Mobile Telecommunications

This course considers the history and technical evolution of mobile telecommunications before moving on to cover the core functions of the spectrum manager. Participants will learn about how spectrum is used, the characteristics of spectrum bands and the progression of mobile technologies. The course also covers the principles of spectrum planning at a national, regional and international level. A deep dive into spectrum licensing will be followed by an overview of regulatory topics that relate to spectrum, such as infrastructure sharing, and numerous illustrative case studies.

Face-to-face: 2 day course / Online: 5 week course

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Bridging the Mobile Gender Gap

There is currently a significant gender gap associated with access to, and use of, the internet and mobile broadband services. This gender gap can be attributed to a number of factors including the cost of devices and services, network coverage, concerns around security and harassment as well as a lack of technical literacy among women. This course explains the background to the issues and focuses on strategies that can be used to help close the gender gap.

Face-to-face: 1 day course / Online: 4 week course

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Children and Mobile and Technology

Children and young people are among the most avid users of mobile technologies, which can have a tremendously positive impact on their lives. Like any tool, however, mobile technologies can be used to cause harm, and parents, governments and industry have a role in protecting and supporting children who are connected. This course looks at the issue from several angles, including cultural differences regarding children’s use of mobile devices, child online protection and whether regulation is necessary.

Face-to-face: 2 day course / Online: 3 week course

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Competition Policy in the Digital Age

Competition in mobile telecommunications is multifaceted and dynamic. Regulatory authorities must be alert to rapid technological changes that impact infrastructure competition and the related downstream and upstream markets.
This course provides a foundation for understanding the rules of competition and the regulatory powers that apply to the telecommunications sector, within the background of a wider competitive landscape that now includes Over-The-Top players.

Face-to-face: 2 day course/ Online: 4 week course

Register for online course

Digital Identity for the Underserved

Official proof of identity is fundamental to an individual’s ability to enforce their rights and secure access to a wide range of important services. However, one billion people in the world, many of them women and forcibly displaced people, are still unable to prove their identity. This course highlights the fundamental role digital identification can play in empowering these people to become digital consumers so they can fully participate in today’s digital economy. It further highlights the impact certain government policies can have on the ability of vulnerable groups to access official proof of identity as well as identity-linked mobile services.

Face-to-face: 1 day course/ Online: 4 week course

Comin Soon

Disaster Preparedness and Response

Research into the role that mobile networks play in disaster response highlights the importance of providing access to critical communication and information for affected populations, as well as providing communication between these communities, humanitarian agencies and the international community. Recent emergencies, such as the Ebola crisis in West Africa and the earthquake in Nepal in April 2015, highlight the increasingly important role mobile plays during times of crisis. As mobile communication becomes ever more critical to the success of disaster response efforts, and as the ecosystem becomes more complex, there is a need for policymakers and regulators to better understand how they can support the benefits that mobile communication delivers during emergencies.

Face-to-face: 1 day course/ Online: 4 week course

Register for online course

Internet of Things

The Internet of Things (IoT) holds tremendous promise for citizens, consumers, businesses and governments. Referring to machines, devices and appliances of all kinds that are connected to the internet through multiple networks, IoT has the means to shrink healthcare costs, reduce carbon emissions, increase access to education, improve transportation safety and much more. This course provides a high-level overview of IoT concepts from a mobile perspective, outlines the role IoT can play in enhancing the quality of life of citizens and explains the key differences between traditional telecoms services and the IoT world. It also discusses the implications that IoT has for policymakers and regulators. This course is accredited by the UKTA.

Face-to-face: 2 day course/ Online: 4 week course

Register for online course

Leveraging Mobile to Achieve SDG Targets

In September 2015, the UN’s 2030 Agenda for Sustainable Development was unanimously adopted by world leaders. The agenda details 17 Sustainable Development Goals (SDGs) and 169 targets that act as the world’s to-do list to end poverty, reduce inequalities and tackle climate change. Countries have committed to act in collaborative partnership with other stakeholders to implement the plan by 2030. The mobile industry is delivering a vast range of programmes and initiatives to support these efforts. This course offers practical advice and case studies to help governments understand how they can harness the power of mobile in their efforts to achieve national sustainable development targets.

Face-to-face: 2 day course/ Online: 4 week course

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Mobile Money for Financial Inclusion

Mobile money services are proliferating in many countries, providing ‘unbanked’ citizens with the ability to manage their money and make financial transactions efficiently and securely. While the business model has been proven through hundreds of self-sustaining services, many countries have only a nascent mobile money sector. Meanwhile, in mature markets the mobile money platform is now used to offer a broader range of financial and mobile-for-development services.
This course provides an in-depth look at mobile money services — how they work, the stakeholders involved and the regulatory enablers, as well as critical issues such as cross-network interoperability.

Face-to-face: 1 day course/ Online: 4 week course

Register for online course

Mobile Sector Taxation

In many countries, in a variety of ways, governments impose substantial taxes on the mobile industry – above and beyond standard corporate tax. Sector-specific taxation is never without consequences; for mobile operators, special taxes affect consumer prices as well as operators’ ability to build and upgrade their networks. This course takes a critical look at mobile industry taxation, the outcomes thereof, and how telecoms regulators can affect the level of sector-specific taxation. This course is accredited by the UKTA.

Face-to-face: ½ day course/ Online: 3 week course

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Mobile Technology, the Environment and Climate Change

Mobile technologies have the potential to promote and contribute to a sustainable and low-carbon future. This course examines case studies of mobile service applications in the areas of climate change mitigation and adaptation, business sustainability, smart cities and the improvement of the natural environment. The course also addresses the environmental footprint of the mobile industry and covers sustainable responses of network operators to topics such as energy use, recovery of used and waste equipment and reporting on climate change impacts.

Face-to-face: 2 day course/ Online: 4 week course

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Principles of Internet Governance

Internet governance is the development of shared principles, norms, rules, decision-making procedures and programmes that shape the evolution and use of the Internet. The policies and processes involved in internet governance have taken centre stage over the last several years and are of concern to all stakeholders engaged in internet issues. This course will provide an overview of internet governance through its history, institutions, processes and people.
The course will discuss and analyse the actual or potential consequences of different policy approaches, including the multi-stakeholder model, which have been either adopted or proposed for internet governance at the national, regional and global level.

Face-to-face: 2 day course/ Online: 4 week course

Register for online course

Principles of Mobile Privacy

The growth of the mobile internet and converged services is creating new challenges related to the use and protection of people’s personal information, as data flows between multiple parties, in real time, across geographic borders.
This course investigates the current state of mobile privacy, highlights research on consumer attitudes towards their privacy and examines current and emerging regulations around the world. The course also reviews the GSMA’s universal mobile privacy principles, Privacy Design Guidelines for app developers and industry initiatives that give consumers more control over how their information is used.

Face-to-face: 1 day course/ Online: 4 week course

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Radio Signals and Health

The effect of radio transmissions on health has been studied extensively, leading to international standards for network antennas and exposure limits for workers and the public. Despite the ever-growing body of scientific knowledge, many people continue to be concerned about electromagnetic fields (EMFs) and their impact on health. This course looks at the state of the science, standards for mobile technologies, regulatory compliance and public awareness and education. This course has is accredited by the UKTA.

Face-to-face: 1 day course/ Online: 4 week course

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Responding to Disasters and Humanitarian Crises

Recent emergencies, such as the major hurricanes in the Caribbean and the unprecedented number of people being forcibly displaced around the world, highlight the increasingly important role mobile plays during times of crisis. As mobile communication becomes ever more critical to the success of disaster response efforts and humanitarian aid delivery, policymakers and regulators need to better understand how they can support these efforts through effective policies. This course looks at the role of policymakers and mobile operators in disaster response management and the effect they can have on the acceleration of aid delivery during and after a humanitarian crisis.

Face-to-face: 1 day course/ Online: 4 week course

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Unlocking Rural Mobile Coverage

Despite the growth of internet coverage in all parts of the world, over 4 billion people are still offline. Of the 3.2 billion people who are connected, nearly 1.2 billion don’t have access to high-speed internet access. Closing the mobile coverage gap is primarily an economic challenge. Uncovered populations typically live in rural locations with low population densities, low per-capita income levels and weak or non-existent enabling infrastructure. This course considers the challenges and opportunities that the public and private sectors face in bringing coverage to the uncovered, thereby giving them access to greater social and economic opportunities.

Face-to-face: 1 day course/ Online: 4 week course

Register for online course