Consumer Protection

With the growing economic and social importance of mobile services, particularly the mobile internet, there is a corresponding need to ensure the five billion people currently connected via these services can continue to enjoy them safely and securely. The challenge is providing this protection while also ensuring users have control over their privacy and personal data.

It is essential for the mobile industry, therefore, to deliver safe and secure technologies, services and apps that inspire trust and confidence. At the same time, there is a need to educate consumers about potential risks and raise awareness of the steps they can take to avoid those risks.

The mobile industry takes consumer protection seriously. The GSMA and its members play a leading role in developing and implementing appropriate safety and security solutions, technical standards and protocols. They also work with governments, multilateral organisations and non-governmental organisations to address concerns related to consumer protection by:

  • Defining, sharing and promoting global best practice.
  • Building and participating in cross-sector coalitions.
  • Educating consumers and businesses in the safe use of mobile technologies and applications.
  • Commissioning research that offers real-world insight and evidence.

The following pages provide a small indication of the work undertaken by the mobile industry to ensure consumers continue to be appropriately protected and informed as they enjoy the full range of benefits that mobile technology makes possible.

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