ITIL – IT service management v 4.0
ITIL supports organizations and individuals to gain optimal value from IT and digital services. It helps define the direction of the service provider with a clear capability model and aligns them to the business strategy and customer needs.
ITIL, a professionally recognized certification scheme, provides comprehensive, practical and proven guidance for establishing a service management system, providing a common glossary of terms for businesses using IT enabled services.
Audience: Auditor, Technical security practitioner
Resource technology specifics: Generic
Resource type: Guideline
Resource enforcement: Voluntary
Resource certification type: Self-assessment