ITIL – IT service management v 4.0

Monday 18 Feb 2019 | Delivery | Deployment | Operational |

ITIL supports organizations and individuals to gain optimal value from IT and digital services. It helps define the direction of the service provider with a clear capability model and aligns them to the business strategy and customer needs.

ITIL, a professionally recognized certification scheme, provides comprehensive, practical and proven guidance for establishing a service management system, providing a common glossary of terms for businesses using IT enabled services.

Audience: Auditor, Technical security practitioner

Resource technology specifics: Generic

Resource type: Guideline

Resource enforcement: Voluntary

Resource certification type: Self-assessment