Stop device theft

How to prevent devices from being stolen

The engagement of governments and law enforcement agencies with the network operator community is a powerful way to prevent handset theft. In markets where handset theft is perceived to be a problem, the GSMA strongly encourages the use of GSMA Device Registry to exchange stolen handset data with law enforcement and other operators.

When a device has been lost or stolen, consumers should be encouraged to contact their mobile network operator and local police for action. As the GSMA does not hold the necessary information to authenticate a lost report, we are unable to add consumer reports to the Device Registry or otherwise assist with incidents of device theft.

For more advice on how to prevent device theft, and what to do if a customer’s device is stolen, please get in touch.