5. Change management and communications

A. Early stages of developing RAI training programs for employees, with focus on raising high-level awareness about importance of RAI

A. Providing basic RAI training, with focus on use of RAI principles and broader regulatory requirements / frameworks (e.g., online course)

A. Mandatory training in-place for key roles (e.g., RAI Champions) with certification, with plans to develop role-specific training for all roles in the future (incl. hands-on workshops on utilising RAI tools)

A. Comprehensive and mandatory RAI training and awareness programs implemented across the org., with specialised modules for various roles, building upon existing initiatives

AND
B. Mentorship encouraged by leveraging key roles (e.g., RAI Champions) as sources of knowledge and by having these roles offer training in their respective areas

A. Initial steps are being taken to build a culture that values RAI principles

A. Initial efforts are made to foster a culture that values RAI principles, with some awareness-building activities and discussions across the core teams of the organisation

AND
B. Basic change management in-place with plans underway to further increase adoption of RAI practices

Optional
C. Basic incentives introduced in some levels (e.g., senior leaders)

A. Working on fostering a culture that values RAI principles by raising awareness across the organisation (e.g., through workshops) and creating a collaborative RAI community that supports each other

AND
B. Change management established and supported by a dedicated team (integrated into broader AI change management as applicable), with efforts underway to fully integrate RAI into ongoing operations and decision-making processes

AND
C. Incentives are linked to RAI-related OKRs/KRIs

A. Norms and behaviors within the organisation indicate the ability to identify, understand and act on potential AI risks, with RAI practices integrated into the organisation's culture

Optional
B. Structured incentives (tangible and intangible) are established across org. for key roles

A. Efforts are underway to establish clear and transparent communication channels to engage stakeholders

A. Initial steps are taken to develop communication channels for informing stakeholders, with basic information shared sporadically

AND
B. Basic feedback mechanism (e.g., dedicated email address) is introduced with some teams using it

A. Leverage (virtual) communities and townhalls to share information about RAI policies/practices and showcase use cases across the org.

AND
B. Feedback mechanisms are actively used by all internal teams (as needed)

A. Transparent and proactive communication channels tailored to the needs of different stakeholders (e.g., technical documentation, incidents)

AND
B. Open feedback channels leveraged by both internal and external stakeholders (e.g., customers, employees)

Optional
C. Participation in external forums to set and shape industry standards, and strategic alliances with the broader RAI and AI community (e.g., research, civil societies)