{"id":13246,"date":"2024-09-02T11:53:59","date_gmt":"2024-09-02T10:53:59","guid":{"rendered":"https:\/\/dev.gsma.com\/solutions-and-impact\/connectivity-for-good\/external-affairs\/?page_id=13145"},"modified":"2025-10-21T15:11:12","modified_gmt":"2025-10-21T14:11:12","slug":"operating-model","status":"publish","type":"page","link":"https:\/\/www.gsma.com\/solutions-and-impact\/connectivity-for-good\/external-affairs\/aiforimpact\/responsible-ai\/operating-model\/","title":{"rendered":"Operating Model"},"content":{"rendered":"\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-gsma-main-page-hero hero_block gsma-load-hidden  half-width\">\n<div class=\"wp-block-cover is-light hero_container\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-gsma-black-background-color has-background-dim-0 has-background-dim\"><\/span><img loading=\"lazy\" decoding=\"async\" width=\"621\" height=\"450\" class=\"wp-block-cover__image-background wp-image-14353\" alt=\"\" src=\"https:\/\/www.gsma.com\/solutions-and-impact\/connectivity-for-good\/external-affairs\/wp-content\/uploads\/2024\/09\/operating-model.jpg\" data-object-fit=\"cover\" srcset=\"https:\/\/www.gsma.com\/solutions-and-impact\/connectivity-for-good\/external-affairs\/wp-content\/uploads\/2024\/09\/operating-model.jpg 621w, https:\/\/www.gsma.com\/solutions-and-impact\/connectivity-for-good\/external-affairs\/wp-content\/uploads\/2024\/09\/operating-model-300x217.jpg 300w\" sizes=\"auto, (max-width: 621px) 100vw, 621px\" \/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<h1 class=\"wp-block-heading hero_title\" id=\"h-operating-model\">Operating Model<\/h1>\n\n\n\n<p class=\"hero_sub-title wp-block-paragraph\">Cultivate talent pool, proper team structure, ways of working and tooling solutions with robust risk management processes to implement and maintain AI governance across all organisational activities<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group sub-nav\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns anchor-point is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-small-font-size\"><a href=\"https:\/\/www.gsma.com\/solutions-and-impact\/connectivity-for-good\/external-affairs\/\">Home<\/a><\/li>\n\n\n\n<li class=\"has-small-font-size\"><a href=\"https:\/\/www.gsma.com\/solutions-and-impact\/connectivity-for-good\/external-affairs\/aiforimpact\/responsible-ai\/why-is-responsible-ai-important\/\">Why is Responsible AI Important?<\/a><\/li>\n\n\n\n<li class=\"has-small-font-size\"><a href=\"https:\/\/www.gsma.com\/solutions-and-impact\/connectivity-for-good\/external-affairs\/aiforimpact\/responsible-ai\/take-the-assessment\/\" target=\"_blank\" rel=\"noreferrer noopener\">Take the Organisational Assessment<\/a><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div style=\"height:70px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading pb-0\" id=\"h-operating-model-sub-dimensions\">Operating Model sub-dimensions<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-2-1-governance-oversight-and-decision-making\" style=\"font-size:32px\">2.1 Governance (oversight and decision-making)<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Establish governance that provides oversight, and guides decision-making and accountability for RAI implementation.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-gsma-accordion accordion_block gsma-load-hidden faq\">\n<p class=\"accordion_question wp-block-paragraph\">Detailed evidence required<\/p>\n\n\n\n<div class=\"wp-block-group accordion_answer_container\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"pb-0 wp-block-paragraph\"><strong>AI governance forum TOR (terms of reference)\u2028<\/strong><br>Requirement for Advanced level<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-gsma-light-grey-color has-alpha-channel-opacity has-gsma-light-grey-background-color has-background text-grey\"\/>\n\n\n\n<p class=\"pb-0 wp-block-paragraph\">Official document outlining the purpose, scope, members, and operational guidelines for the AI governance forum<\/p>\n<\/div><\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-2-2-processes-for-identifying-assessing-and-mitigating-ai-risks\" style=\"font-size:32px\">2.2 Processes for identifying, assessing, and mitigating AI risks<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Establish processes to identify, assess, and mitigate AI-related risks that involves defining and leveraging key risk indicators (KRIs) and existing risk management frameworks.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-gsma-accordion accordion_block gsma-load-hidden faq\">\n<p class=\"accordion_question wp-block-paragraph\">Examples of evidence<\/p>\n\n\n\n<div class=\"wp-block-group accordion_answer_container\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"pb-0 wp-block-paragraph\"><strong>Set of defined KRIs (e.g., dashboard)\u2028<\/strong><br>Requirement for Evolving level<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-gsma-light-grey-color has-alpha-channel-opacity has-gsma-light-grey-background-color has-background text-grey\"\/>\n\n\n\n<p class=\"pb-0 wp-block-paragraph\">Pre-defined set of key risk indicators (KRIs) that identify and track potential AI risks (e.g., through a dashboard)<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"pb-0 wp-block-paragraph\"><strong>Documented RAI processes\u2028<\/strong><br>Requirement for Performing level<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-gsma-light-grey-color has-alpha-channel-opacity has-gsma-light-grey-background-color has-background text-grey\"\/>\n\n\n\n<p class=\"pb-0 wp-block-paragraph\">Written procedures\/policies outlining the specific steps involved in identifying, assessing, and mitigating AI-related risks<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"pb-0 wp-block-paragraph\"><strong>Risk-based use case prioritisation framework\u2028<\/strong><br>Requirement for Performing level<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-gsma-light-grey-color has-alpha-channel-opacity has-gsma-light-grey-background-color has-background text-grey\"\/>\n\n\n\n<p class=\"pb-0 wp-block-paragraph\">Use case evaluation framework includes criteria that prioritises use cases based on potential AI risks and alignment with the orgs. risk appetite<\/p>\n<\/div><\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-2-3-roles-and-responsibilities\" style=\"font-size:32px\">2.3 Roles and responsibilities<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Define roles and responsibilities (involves RAI champions, ethics officers, RAI experts, etc.) to manage RAI transparently and effectively across the org.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-gsma-accordion accordion_block gsma-load-hidden faq\">\n<p class=\"accordion_question wp-block-paragraph\">Examples of evidence<\/p>\n\n\n\n<div class=\"wp-block-group accordion_answer_container\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"pb-0 wp-block-paragraph\"><strong>Defined key roles and responsibilities<\/strong>\u2028<br>Requirement for Foundational level<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-gsma-light-grey-color has-alpha-channel-opacity has-gsma-light-grey-background-color has-background text-grey\"\/>\n\n\n\n<p class=\"pb-0 wp-block-paragraph\">Descriptions of essential roles and reporting structures, defining overview of responsibilities for each role<\/p>\n<\/div><\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-2-4-rai-talent\" style=\"font-size:32px\">2.4 RAI talent<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Identify and recruit\/upskill individuals to possess the technical skills, ethical awareness and commitment to implement and maintain RAI within the organisation.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-gsma-accordion accordion_block gsma-load-hidden faq\">\n<p class=\"accordion_question wp-block-paragraph\">Examples of evidence<\/p>\n\n\n\n<div class=\"wp-block-group accordion_answer_container\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"pb-0 wp-block-paragraph\"><strong>Job descriptions for RAI talent\u2028<\/strong><br>Requirement for Evolving level<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-gsma-light-grey-color has-alpha-channel-opacity has-gsma-light-grey-background-color has-background text-grey\"\/>\n\n\n\n<p class=\"pb-0 wp-block-paragraph\">Job postings or internal descriptions outlining the skills and experience required for RAI-related roles<\/p>\n<\/div><\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-2-5-ai-development-protocol\" style=\"font-size:32px\">2.5 AI development protocol<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Adopt a systematic and repeatable AI development process (incl. practices like documentation, customer testing, participatory design, and the &#8220;RAI by design&#8221; approach to incorporate risk management early in the design phase).<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-gsma-accordion accordion_block gsma-load-hidden faq\">\n<p class=\"accordion_question wp-block-paragraph\">Examples of evidence<\/p>\n\n\n\n<div class=\"wp-block-group accordion_answer_container\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"pb-0 wp-block-paragraph\"><strong>Standardised AI development protocol (incl. \u201cRAI by design\u201d)\u2028<\/strong><br>Requirement for Performing level<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-gsma-light-grey-color has-alpha-channel-opacity has-gsma-light-grey-background-color has-background text-grey\"\/>\n\n\n\n<p class=\"pb-0 wp-block-paragraph\">AI development lifecycle protocols are standardised and documented, including established practices such as the &#8220;RAI by design&#8221; approach<\/p>\n<\/div><\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-2-6-rai-tooling-solutions\" style=\"font-size:32px\">2.6 RAI tooling solutions<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Deploy tooling solutions to ensure AI governance, including an AI use case registry\/registries (as appropriate based on how risk is managed by the organisation) to document and track AI use cases as applicable.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-gsma-accordion accordion_block gsma-load-hidden faq\">\n<p class=\"accordion_question wp-block-paragraph\">Examples of evidence<\/p>\n\n\n\n<div class=\"wp-block-group accordion_answer_container\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"pb-0 wp-block-paragraph\"><strong>Use case registry\/registries (e.g., in Excel)\u2028<\/strong><br>Requirement for Foundational level<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-gsma-light-grey-color has-alpha-channel-opacity has-gsma-light-grey-background-color has-background text-grey\"\/>\n\n\n\n<p class=\"pb-0 wp-block-paragraph\">Registry\/registries for documenting and tracking details of AI use cases (e.g., scope, value, costs, risks)<\/p>\n<\/div><\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns with-colour is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\" id=\"h-step-by-step-guide\">Step-By-Step<br>Guide<\/h2>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">This guide outlines the steps companies can take to establish a foundational level of RAI maturity and offers practical recommendations on how to progress towards higher levels of maturity across the five dimensions.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.gsma.com\/solutions-and-impact\/connectivity-for-good\/external-affairs\/wp-content\/uploads\/2024\/09\/GSMA-ai4i_Step-by-Step-Guide_v7.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Download<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\" id=\"h-best-practice-tools\">Best Practice Tools<br><\/h2>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">In this guide, you will find supporting tools and recommendations to help companies progress on the GSMA Responsible AI Maturity Roadmap. Developed by mobile operators, each example covers a specific sub-dimension required to operate at the highest level of maturity.&nbsp;<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.gsma.com\/solutions-and-impact\/connectivity-for-good\/external-affairs\/wp-content\/uploads\/2024\/09\/GSMA-ai4i_Best-Practice-Tools_v7.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Download<\/a><\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:80px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-gsma-banner-img-bg-1-col banner_img-bg-1-col_block\">\n<div class=\"wp-block-cover is-light banner_img-bg-1-col_container gsma-load-hidden\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\"><\/span><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"608\" class=\"wp-block-cover__image-background wp-image-14354\" alt=\"\" src=\"https:\/\/www.gsma.com\/solutions-and-impact\/connectivity-for-good\/external-affairs\/wp-content\/uploads\/2024\/09\/Rectangle-3416-scaled.jpg\" data-object-fit=\"cover\" srcset=\"https:\/\/www.gsma.com\/solutions-and-impact\/connectivity-for-good\/external-affairs\/wp-content\/uploads\/2024\/09\/Rectangle-3416-scaled.jpg 2560w, https:\/\/www.gsma.com\/solutions-and-impact\/connectivity-for-good\/external-affairs\/wp-content\/uploads\/2024\/09\/Rectangle-3416-300x71.jpg 300w, https:\/\/www.gsma.com\/solutions-and-impact\/connectivity-for-good\/external-affairs\/wp-content\/uploads\/2024\/09\/Rectangle-3416-1024x243.jpg 1024w, https:\/\/www.gsma.com\/solutions-and-impact\/connectivity-for-good\/external-affairs\/wp-content\/uploads\/2024\/09\/Rectangle-3416-768x182.jpg 768w, https:\/\/www.gsma.com\/solutions-and-impact\/connectivity-for-good\/external-affairs\/wp-content\/uploads\/2024\/09\/Rectangle-3416-1536x365.jpg 1536w, https:\/\/www.gsma.com\/solutions-and-impact\/connectivity-for-good\/external-affairs\/wp-content\/uploads\/2024\/09\/Rectangle-3416-2048x486.jpg 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<h2 class=\"wp-block-heading banner_img-bg-1-col_title\" id=\"h-learn-more-about-the-next-dimension\">Learn more about the next Dimension<\/h2>\n\n\n\n<div class=\"wp-block-button banner_img-bg-1-col_button-contained\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.gsma.com\/solutions-and-impact\/connectivity-for-good\/external-affairs\/aiforimpact\/responsible-ai\/technical-controls\/\">Technical Controls<\/a><\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n<div style=\"height:80px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Operating Model sub-dimensions 2.1 Governance (oversight and decision-making) Establish governance that provides oversight, and guides decision-making and accountability for RAI implementation. 2.2 Processes for identifying, assessing, and mitigating AI risks Establish processes to identify, assess, and mitigate AI-related risks that involves defining and leveraging key risk indicators (KRIs) and existing risk management frameworks. 2.3 Roles [&hellip;]<\/p>\n","protected":false},"author":35,"featured_media":0,"parent":13245,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","footnotes":""},"tags":[],"class_list":["post-13246","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.3 (Yoast SEO v27.9) - 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