FICO World 2025
Start: Tuesday 6 May 2025
End: Friday 9 May 2025
Location: Florida, USA
With over 1,300 attendees, join us from 6-9 May at the FICO World 2025 show in Hollywood, Florida. FICO IS obsessed with powering customer connections and delivering always-on personaliSed experiences to drive outsized business outcomes. At FICO World 25, attendees get to network with the world’s leading experts to learn how they can super-power their organisation, apply best practices in advancing platform decisioning, and drive financial inclusion.
The GSMA is delighted to be participating in this year’s show, and join colleagues to explore how Mobile Network API solutions, showcasing success of UK’s fraud solution Scam Signal and share insights into how it is helping banking partners fight back against scams.
Communications Superpower: Saving Millions and Fighting Fraud with Omni-Channel Engagement
May 7, 2025 | 3:15 PM-4:00 PM (ET)
Regency Ballroom 2
Communicating with your customers in real time can mean the difference between stopping a fraudulent transaction and becoming liable for one. You have to reach your customers wherever they may be, in the channels they prefer, or you risk customer frustration, fraud liability, and regulatory scrutiny. Leading companies know there’s a way to do it all, while automating outreach, and are seeing tremendous ROI as a result.
Join us for a spirited panel conversation on the expected and unexpected benefits they’re seeing by using automated, real-time engagement technology to help connect with customers, manage high-volume workloads, and gain immediate insights into whether a transaction may be related to a scam. These proven, fraud fighting practitioners will teach you what they’re doing to protect customers, while driving millions in operational cost savings.
Speakers:
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Scott Taylor, Pre Sales, Principal Consultant, FICO
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Ally Mafunzwaini, Executive, Absa Fraud Solutions, Absa Group Limited
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Dan Standish, Head of Fraud Tech, Design & Change, Santander
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Brian Gorman, Technical Director-Fintech Lead, GSMA
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