{"id":42399,"date":"2024-10-14T12:23:47","date_gmt":"2024-10-14T11:23:47","guid":{"rendered":"https:\/\/www.gsma.com\/solutions-and-impact\/technologies\/networks\/?p=42399"},"modified":"2024-10-14T12:23:48","modified_gmt":"2024-10-14T11:23:48","slug":"vodafone-and-google-collaborate-on-customer-experience","status":"publish","type":"post","link":"https:\/\/www.gsma.com\/solutions-and-impact\/technologies\/networks\/latest-news\/vodafone-and-google-collaborate-on-customer-experience\/","title":{"rendered":"Vodafone and Google collaborate on customer experience"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Vodafone and Google have announced a 10-year strategic expansion of their existing partnership that will allow Vodafone to bring new AI-powered services, content, devices and TV experiences to customers across Europe and Africa. These will leverage Google\u2019s technology (across devices, cloud, storage, cybersecurity and AI). Vodafone will also offer Google One AI Premium subscription plans, which include Gemini Advanced, in select countries by 2025. Meanwhile, Google will use Vodafone\u2019s fixed and mobile connectivity services to improve workforce productivity.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The wide range of services and capabilities included in the deal speaks to the growing integration of digital technologies in the emerging AI era. The announcement also confirms that using AI to enhance customer experience is top of the agenda for operators, and (more broadly) enterprises undertaking digital transformation. This is a trend confirmed by the GSMA Intelligence Global Digital Transformation Survey 2024 (to be released in early November). Almost 90% of the 4,000 enterprises surveyed rated customer experience as a very important AI business impact area. &nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.mobileworldlive.com\/vodafone\/vodafone-google-ink-big-money-cloud-ai-deal\/\">Mobile World Live<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Vodafone and Google have announced a 10-year strategic expansion of their existing partnership that will allow Vodafone to bring new AI-powered services, content, devices and TV experiences to customers across Europe and Africa. These will leverage Google\u2019s technology (across devices, cloud, storage, cybersecurity and AI). Vodafone will also offer Google One AI Premium subscription plans, [&hellip;]<\/p>\n","protected":false},"author":73,"featured_media":42400,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","footnotes":""},"categories":[6894,60],"tags":[],"algolia_discover_type":[],"class_list":["post-42399","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-5g-digest","category-latest-news"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.6 (Yoast SEO v28.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Vodafone and Google collaborate on customer experience - Networks<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.gsma.com\/solutions-and-impact\/technologies\/networks\/latest-news\/vodafone-and-google-collaborate-on-customer-experience\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Vodafone and Google collaborate on customer experience\" \/>\n<meta property=\"og:description\" content=\"Vodafone and Google have announced a 10-year strategic expansion of their existing partnership that will allow Vodafone to bring new AI-powered services, content, devices and TV experiences to customers across Europe and Africa. These will leverage Google\u2019s technology (across devices, cloud, storage, cybersecurity and AI). Vodafone will also offer Google One AI Premium subscription plans, [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.gsma.com\/solutions-and-impact\/technologies\/networks\/latest-news\/vodafone-and-google-collaborate-on-customer-experience\/\" \/>\n<meta property=\"og:site_name\" content=\"Networks\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/gsma\/\" \/>\n<meta property=\"article:published_time\" content=\"2024-10-14T11:23:47+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-10-14T11:23:48+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.gsma.com\/solutions-and-impact\/technologies\/networks\/wp-content\/uploads\/2024\/10\/5G_AI_devices_789x572-1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"789\" \/>\n\t<meta property=\"og:image:height\" content=\"572\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"esargeant@gsma.com\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@GSMA\" \/>\n<meta name=\"twitter:site\" content=\"@GSMA\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"esargeant@gsma.com\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Vodafone and Google collaborate on customer experience - Networks","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.gsma.com\/solutions-and-impact\/technologies\/networks\/latest-news\/vodafone-and-google-collaborate-on-customer-experience\/","og_locale":"en_GB","og_type":"article","og_title":"Vodafone and Google collaborate on customer experience","og_description":"Vodafone and Google have announced a 10-year strategic expansion of their existing partnership that will allow Vodafone to bring new AI-powered services, content, devices and TV experiences to customers across Europe and Africa. These will leverage Google\u2019s technology (across devices, cloud, storage, cybersecurity and AI). Vodafone will also offer Google One AI Premium subscription plans, [&hellip;]","og_url":"https:\/\/www.gsma.com\/solutions-and-impact\/technologies\/networks\/latest-news\/vodafone-and-google-collaborate-on-customer-experience\/","og_site_name":"Networks","article_publisher":"https:\/\/www.facebook.com\/gsma\/","article_published_time":"2024-10-14T11:23:47+00:00","article_modified_time":"2024-10-14T11:23:48+00:00","og_image":[{"width":789,"height":572,"url":"https:\/\/www.gsma.com\/solutions-and-impact\/technologies\/networks\/wp-content\/uploads\/2024\/10\/5G_AI_devices_789x572-1.png","type":"image\/png"}],"author":"esargeant@gsma.com","twitter_card":"summary_large_image","twitter_creator":"@GSMA","twitter_site":"@GSMA","twitter_misc":{"Written by":"esargeant@gsma.com","Estimated reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.gsma.com\/solutions-and-impact\/technologies\/networks\/latest-news\/vodafone-and-google-collaborate-on-customer-experience\/#article","isPartOf":{"@id":"https:\/\/www.gsma.com\/solutions-and-impact\/technologies\/networks\/latest-news\/vodafone-and-google-collaborate-on-customer-experience\/"},"author":{"name":"esargeant@gsma.com","@id":"https:\/\/www.gsma.com\/solutions-and-impact\/technologies\/networks\/#\/schema\/person\/66f586ccd1dccb7f46e5076ec4163af4"},"headline":"Vodafone and Google collaborate on customer experience","datePublished":"2024-10-14T11:23:47+00:00","dateModified":"2024-10-14T11:23:48+00:00","mainEntityOfPage":{"@id":"https:\/\/www.gsma.com\/solutions-and-impact\/technologies\/networks\/latest-news\/vodafone-and-google-collaborate-on-customer-experience\/"},"wordCount":174,"publisher":{"@id":"https:\/\/www.gsma.com\/solutions-and-impact\/technologies\/networks\/#organization"},"image":{"@id":"https:\/\/www.gsma.com\/solutions-and-impact\/technologies\/networks\/latest-news\/vodafone-and-google-collaborate-on-customer-experience\/#primaryimage"},"thumbnailUrl":"https:\/\/www.gsma.com\/solutions-and-impact\/technologies\/networks\/wp-content\/uploads\/2024\/10\/5G_AI_devices_789x572-1.png","articleSection":["5G Digest","Latest News"],"inLanguage":"en-GB"},{"@type":"WebPage","@id":"https:\/\/www.gsma.com\/solutions-and-impact\/technologies\/networks\/latest-news\/vodafone-and-google-collaborate-on-customer-experience\/","url":"https:\/\/www.gsma.com\/solutions-and-impact\/technologies\/networks\/latest-news\/vodafone-and-google-collaborate-on-customer-experience\/","name":"Vodafone and Google collaborate on customer experience - Networks","isPartOf":{"@id":"https:\/\/www.gsma.com\/solutions-and-impact\/technologies\/networks\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.gsma.com\/solutions-and-impact\/technologies\/networks\/latest-news\/vodafone-and-google-collaborate-on-customer-experience\/#primaryimage"},"image":{"@id":"https:\/\/www.gsma.com\/solutions-and-impact\/technologies\/networks\/latest-news\/vodafone-and-google-collaborate-on-customer-experience\/#primaryimage"},"thumbnailUrl":"https:\/\/www.gsma.com\/solutions-and-impact\/technologies\/networks\/wp-content\/uploads\/2024\/10\/5G_AI_devices_789x572-1.png","datePublished":"2024-10-14T11:23:47+00:00","dateModified":"2024-10-14T11:23:48+00:00","breadcrumb":{"@id":"https:\/\/www.gsma.com\/solutions-and-impact\/technologies\/networks\/latest-news\/vodafone-and-google-collaborate-on-customer-experience\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.gsma.com\/solutions-and-impact\/technologies\/networks\/latest-news\/vodafone-and-google-collaborate-on-customer-experience\/"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.gsma.com\/solutions-and-impact\/technologies\/networks\/latest-news\/vodafone-and-google-collaborate-on-customer-experience\/#primaryimage","url":"https:\/\/www.gsma.com\/solutions-and-impact\/technologies\/networks\/wp-content\/uploads\/2024\/10\/5G_AI_devices_789x572-1.png","contentUrl":"https:\/\/www.gsma.com\/solutions-and-impact\/technologies\/networks\/wp-content\/uploads\/2024\/10\/5G_AI_devices_789x572-1.png","width":789,"height":572,"caption":"A person in a white shirt is using a smartphone, standing near a cell tower with various antennas. 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