Operational Phase

Typically the vendor will be required to provide support for the deployed solution during in-service operation which will include maintenance, deployment of bug fixes and patches, system updates and functional upgrades as well as providing support on incidents that may affect normal operation or compromise security. This may be due to a bug or flaw in the design or to a newly discovered vulnerability. Any changes to the system must follow approved procedures to ensure that integrity and security are maintained. In particular this will require security testing at a component level and end to end.

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