{"id":2873,"date":"2026-09-08T05:19:46","date_gmt":"2026-09-08T05:19:46","guid":{"rendered":"https:\/\/www.gsma.com\/solutions-and-impact\/technologies\/security\/scams\/?page_id=2873"},"modified":"2026-09-15T13:23:36","modified_gmt":"2026-09-15T13:23:36","slug":"scam-advice-abuse-of-ott-messaging-channels","status":"publish","type":"page","link":"https:\/\/www.gsma.com\/solutions-and-impact\/technologies\/security\/scams\/scam-advice-abuse-of-ott-messaging-channels\/","title":{"rendered":"Scam Advice (Abuse of OTT Messaging Channels)"},"content":{"rendered":"\n<h2 id=\"h-abuse-of-ott-messaging-channels\" class=\"wp-block-heading\">Abuse of OTT Messaging Channels<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The same scams once confined to SMS now run through WhatsApp, Telegram, iMessage, and other messaging apps \u2014 often with added credibility from group chats, verified-looking business accounts, or cloned profile photos of people you know.<\/p>\n\n\n\n<div style=\"height:39px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1713\" height=\"396\" src=\"https:\/\/www.gsma.com\/solutions-and-impact\/technologies\/security\/scams\/wp-content\/uploads\/2026\/09\/Abuse-of-OTT-Messaging-Channels.jpg\" alt=\"Three boxes explain scam techniques: \u201cA message outside SMS\u201d uses a known app; \u201cBorrowed trust\u201d uses a cloned contact photo; \u201cMoney or credentials\u201d tricks into sending money with urgency. Each box has example text and a brief description. White background, red accents.\" class=\"wp-image-2874\" srcset=\"https:\/\/www.gsma.com\/solutions-and-impact\/technologies\/security\/scams\/wp-content\/uploads\/2026\/09\/Abuse-of-OTT-Messaging-Channels.jpg 1713w, https:\/\/www.gsma.com\/solutions-and-impact\/technologies\/security\/scams\/wp-content\/uploads\/2026\/09\/Abuse-of-OTT-Messaging-Channels-1536x355.jpg 1536w, https:\/\/www.gsma.com\/solutions-and-impact\/technologies\/security\/scams\/wp-content\/uploads\/2026\/09\/Abuse-of-OTT-Messaging-Channels-300x69.jpg 300w, https:\/\/www.gsma.com\/solutions-and-impact\/technologies\/security\/scams\/wp-content\/uploads\/2026\/09\/Abuse-of-OTT-Messaging-Channels-766x177.jpg 766w, https:\/\/www.gsma.com\/solutions-and-impact\/technologies\/security\/scams\/wp-content\/uploads\/2026\/09\/Abuse-of-OTT-Messaging-Channels-1024x237.jpg 1024w\" sizes=\"auto, (max-width: 1713px) 100vw, 1713px\" \/><\/figure>\n<\/div>\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1536\" height=\"1024\" src=\"https:\/\/www.gsma.com\/solutions-and-impact\/technologies\/security\/scams\/wp-content\/uploads\/2026\/09\/Abuse-of-OTT.png\" alt=\"Infographic showing how messaging scams work (left) and protection tips (right), with phone screens, red scam warnings, green safety checks, and icons. Tips include phoning the number, not rushing to pay, blocking\/reporting, and checking for scam warnings.\" class=\"wp-image-2955\" srcset=\"https:\/\/www.gsma.com\/solutions-and-impact\/technologies\/security\/scams\/wp-content\/uploads\/2026\/09\/Abuse-of-OTT.png 1536w, https:\/\/www.gsma.com\/solutions-and-impact\/technologies\/security\/scams\/wp-content\/uploads\/2026\/09\/Abuse-of-OTT-300x200.png 300w, https:\/\/www.gsma.com\/solutions-and-impact\/technologies\/security\/scams\/wp-content\/uploads\/2026\/09\/Abuse-of-OTT-1024x683.png 1024w, https:\/\/www.gsma.com\/solutions-and-impact\/technologies\/security\/scams\/wp-content\/uploads\/2026\/09\/Abuse-of-OTT-768x512.png 768w\" sizes=\"auto, (max-width: 1536px) 100vw, 1536px\" \/><\/figure>\n<\/div>\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 id=\"h-how-the-scam-works\" class=\"wp-block-heading\">How the scam works<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Scammers rely on urgency and trust. They create time pressure so you act before verifying, and they impersonate a sender you\u2019d normally trust without a second thought.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A contact messages from an unfamiliar number claiming their old one is lost or blocked<\/li>\n\n\n\n<li>Group chats with unfamiliar business\/investment \u201cadvisors\u201d pushing opportunities<\/li>\n\n\n\n<li>A verified-looking business account requesting payment or personal details<\/li>\n\n\n\n<li>Requests for money that only arrive by message, never by call<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 id=\"h-how-to-protect-yourself\" class=\"wp-block-heading\">How to protect yourself<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Verify any change-of-number claim from a contact via a call to their old number or another channel<\/li>\n\n\n\n<li>Be wary of unsolicited \u201cinvestment community\u201d group chats and business accounts<\/li>\n\n\n\n<li>Check app-level verification badges carefully \u2014 they can be spoofed or misused<\/li>\n\n\n\n<li>Avoid clicking links shared in group chats you didn\u2019t ask to join<\/li>\n<\/ul>\n\n\n\n<div style=\"height:42px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-media-text is-stacked-on-mobile\" style=\"grid-template-columns:27% auto\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"710\" height=\"688\" src=\"https:\/\/www.gsma.com\/solutions-and-impact\/technologies\/security\/scams\/wp-content\/uploads\/2025\/09\/UAS_710x688_4_08.25-1.jpg\" alt=\"A young woman with long hair, wearing a light green jacket and a rucksack, stands under a large arched roof structure. She is looking down at her mobile phone, with hair gently blowing, and other people and blurred architectural details in the background.\" class=\"wp-image-254 size-full\" srcset=\"https:\/\/www.gsma.com\/solutions-and-impact\/technologies\/security\/scams\/wp-content\/uploads\/2025\/09\/UAS_710x688_4_08.25-1.jpg 710w, https:\/\/www.gsma.com\/solutions-and-impact\/technologies\/security\/scams\/wp-content\/uploads\/2025\/09\/UAS_710x688_4_08.25-1-300x291.jpg 300w\" sizes=\"auto, (max-width: 710px) 100vw, 710px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<h2 id=\"h-if-you-think-you-ve-been-targeted\" class=\"wp-block-heading\">If you think you&#8217;ve been targeted<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Don\u2019t send money or personal details until you\u2019ve verified the person independently<\/li>\n\n\n\n<li>If money was sent, contact your bank immediately<\/li>\n\n\n\n<li>Report the account\/profile to the messaging platform<\/li>\n\n\n\n<li>Warn mutual contacts if a cloned profile is being used<\/li>\n\n\n\n<li>Report to your national fraud reporting body<\/li>\n<\/ol>\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\"><\/p>\n<\/div><\/div>\n\n\n\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 id=\"h-national-fraud-reporting-bodies\" class=\"wp-block-heading\">National fraud reporting bodies<\/h3>\n\n\n\n<div class=\"wp-block-gsma-navigation-tiles navigation-tiles_block gsma-load-hidden\">\n<div class=\"wp-block-columns navigation-tiles_columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column nav-tiles_column is-layout-flow wp-block-column-is-layout-flow\">\n<h5 id=\"h-global-anti-scam-alliance-gasa\" class=\"wp-block-heading nav-tiles_heading\"><a href=\"https:\/\/scam.org\/\">Global Anti-Scam Alliance (GASA)<\/a><\/h5>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/scam.org\" type=\"link\" id=\"scam.org\">scam.org<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column nav-tiles_column is-layout-flow wp-block-column-is-layout-flow\">\n<h5 id=\"h-united-kingdom\" class=\"wp-block-heading nav-tiles_heading\"><a href=\"https:\/\/www.actionfraud.police.uk\/\">United Kingdom<\/a><\/h5>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.actionfraud.police.uk\/\">Action Fraud &#8211; report phishing to NCSC<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column nav-tiles_column is-layout-flow wp-block-column-is-layout-flow\">\n<h5 id=\"h-united-states\" class=\"wp-block-heading nav-tiles_heading\"><a href=\"https:\/\/reportfraud.ftc.gov\/\">United States<\/a><\/h5>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/reportfraud.ftc.gov\/\">FTC (reportfraud.ftc.gov) | FCC<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column nav-tiles_column is-layout-flow wp-block-column-is-layout-flow\">\n<h5 id=\"h-canada\" class=\"wp-block-heading nav-tiles_heading\"><a href=\"https:\/\/www.antifraudcentre-centreantifraude.ca\/\">Canada<\/a><\/h5>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.antifraudcentre-centreantifraude.ca\/\">Canadian Anti-Fraud Centre<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h5 id=\"h-australia\" class=\"wp-block-heading\"><a href=\"https:\/\/www.scamwatch.gov.au\/\">Australia<\/a><\/h5>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.scamwatch.gov.au\/\">Scamwatch (ACCC)<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h5 id=\"h-european-unions\" class=\"wp-block-heading\"><a href=\"https:\/\/www.enisa.europa.eu\/\">European Unions<\/a><\/h5>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.enisa.europa.eu\/\">Your national CERT or police cybercrime unit<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 id=\"h-mobile-network-operators\" class=\"wp-block-heading\">Mobile network operators<\/h3>\n\n\n\n<div class=\"wp-block-gsma-navigation-tiles navigation-tiles_block gsma-load-hidden\">\n<div class=\"wp-block-columns navigation-tiles_columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column nav-tiles_column is-layout-flow wp-block-column-is-layout-flow\">\n<h5 id=\"h-uk-networks\" class=\"wp-block-heading nav-tiles_heading\"><a href=\"https:\/\/www.ofcom.org.uk\/phones-and-broadband\/scam-calls-and-messages\/what-to-do-about-a-scam-call-text-or-message\">UK networks<\/a><\/h5>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.ofcom.org.uk\/phones-and-broadband\/scam-calls-and-messages\/what-to-do-about-a-scam-call-text-or-message\">EE, O2, Vodafone &amp; Three &#8211; forward scam texts free to 7726<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column nav-tiles_column is-layout-flow wp-block-column-is-layout-flow\">\n<h5 id=\"h-at-amp-t-us\" class=\"wp-block-heading nav-tiles_heading\"><a href=\"https:\/\/www.actionfraud.police.uk\/\">AT &amp; T (US)<\/a><\/h5>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.actionfraud.police.uk\/\">Report text, email or phone fraud directly<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column nav-tiles_column is-layout-flow wp-block-column-is-layout-flow\">\n<h5 id=\"h-verizon-us\" class=\"wp-block-heading nav-tiles_heading\"><a href=\"https:\/\/reportfraud.ftc.gov\/\">Verizon (US)<\/a><\/h5>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/reportfraud.ftc.gov\/\">Forward suspicious texts claiming to be Verizon<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column nav-tiles_column is-layout-flow wp-block-column-is-layout-flow\">\n<h5 id=\"h-t-mobile-us\" class=\"wp-block-heading nav-tiles_heading\"><a href=\"https:\/\/www.antifraudcentre-centreantifraude.ca\/\">T-Mobile (US)<\/a><\/h5>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.antifraudcentre-centreantifraude.ca\/\">Scam Shield &#8211; report scams and spam<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h5 id=\"h-xx\" class=\"wp-block-heading\">xx<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.scamwatch.gov.au\/\">xx<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h5 id=\"h-other-operators\" class=\"wp-block-heading\">Other operators<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">Most network worldwide support 7726 or a local equivalent short code &#8211; check your provider&#8217;s app or site<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Abuse of OTT Messaging Channels The same scams once confined to SMS now run through WhatsApp, Telegram, iMessage, and other messaging apps \u2014 often with added credibility from group chats, verified-looking business accounts, or cloned profile photos of people you know. How the scam works Scammers rely on urgency and trust. They create time pressure [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","footnotes":""},"tags":[],"class_list":["post-2873","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.1 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Scam Advice (Abuse of OTT Messaging Channels) - Scams<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.gsma.com\/solutions-and-impact\/technologies\/security\/scams\/scam-advice-abuse-of-ott-messaging-channels\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Scam Advice (Abuse of OTT Messaging Channels)\" \/>\n<meta property=\"og:description\" content=\"Abuse of OTT Messaging Channels The same scams once confined to SMS now run through WhatsApp, Telegram, iMessage, and other messaging apps \u2014 often with added credibility from group chats, verified-looking business accounts, or cloned profile photos of people you know. How the scam works Scammers rely on urgency and trust. They create time pressure [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.gsma.com\/solutions-and-impact\/technologies\/security\/scams\/scam-advice-abuse-of-ott-messaging-channels\/\" \/>\n<meta property=\"og:site_name\" content=\"Scams\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-15T13:23:36+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.gsma.com\/solutions-and-impact\/technologies\/security\/scams\/wp-content\/uploads\/2026\/09\/Abuse-of-OTT-Messaging-Channels.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1713\" \/>\n\t<meta property=\"og:image:height\" content=\"396\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Scam Advice (Abuse of OTT Messaging Channels) - Scams","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.gsma.com\/solutions-and-impact\/technologies\/security\/scams\/scam-advice-abuse-of-ott-messaging-channels\/","og_locale":"en_US","og_type":"article","og_title":"Scam Advice (Abuse of OTT Messaging Channels)","og_description":"Abuse of OTT Messaging Channels The same scams once confined to SMS now run through WhatsApp, Telegram, iMessage, and other messaging apps \u2014 often with added credibility from group chats, verified-looking business accounts, or cloned profile photos of people you know. 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Each box has example text and a brief description. 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