![\"\"\/](\"https:\/\/www.gsma.com\/solutions-and-impact\/technologies\/security\/scams\/wp-content\/uploads\/2026\/10\/red_Voice.png\")
<\/div><\/div>The setup<\/h3><\/div>A fake agent or false transfer<\/strong>
<\/strong>Impersonating a mobile money agent or provider.
<\/div>- <\/li><\/ul><\/div><\/div>‘I sent you money by mistake. Please send it back.’<\/em><\/div>
- <\/li><\/ul><\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\n
![\"\"\/](\"https:\/\/www.gsma.com\/solutions-and-impact\/technologies\/security\/scams\/wp-content\/uploads\/2026\/10\/red_Supply-chain.png\")
<\/div>The hook<\/div><\/span><\/div><\/div>The hook<\/h3><\/div>A pin request
<\/strong>
Real agents never need your PIN.
<\/div><\/div><\/div>‘Read me the confirmation code to reverse the transfer.’<\/em><\/div>- <\/li><\/ul><\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\n
![\"\"\/](\"https:\/\/www.gsma.com\/solutions-and-impact\/technologies\/security\/scams\/wp-content\/uploads\/2026\/10\/red_Money-general.png\")
<\/div>The goal<\/div><\/span><\/div><\/div>The goal<\/h3><\/div>Drain the wallet<\/strong>
<\/strong>Once they have your PIN code, funds move fast.
<\/div><\/div><\/div>The refund request was really a request for account access.<\/div>- <\/li><\/ul><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div>\n\n\n\n<\/div>\n\n\n\n
![\"An](\"https:\/\/www.gsma.com\/solutions-and-impact\/technologies\/security\/scams\/wp-content\/uploads\/2026\/10\/Mobile-money-infographic-1536-x-1024.jpg\")
<\/figure>\n<\/div>\n\n\n<\/div>\n\n\n\nHow mobile money abuse works<\/h2>\n\n\n\n
Scammers rely on urgency and trust. They create time pressure so you act before verifying, and they impersonate a sender you\u2019d normally trust without a second thought.<\/p>\n\n\n\n
\n- Anyone asking for your mobile money PIN or confirmation code, including someone claiming to be an agent<\/li>\n\n\n\n
- A message saying money was sent to you \u201cby mistake,\u201d asking for a return transfer<\/li>\n\n\n\n
- Unusually generous cashback, bonus, or promotion offers requiring an upfront transfer<\/li>\n<\/ul>\n\n\n\n<\/div>\n\n\n\n\n\n
How to protect yourself<\/h2>\n\n\n\n\n\n\n- Never share your mobile money PIN or one-time code with anyone, including agents or ‘customer service’<\/li>\n\n\n\n
- Verify any ‘sent by mistake’ claim directly with your provider before sending anything back<\/li>\n\n\n\n
- Be cautious of promotions or bonuses that require you to send money first<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n<\/div>\n\n\n\n\n\n\n\n
If you think you’ve been targeted<\/h2>\n\n\n\n
\n![\"Mobile](\"https:\/\/www.gsma.com\/solutions-and-impact\/technologies\/security\/scams\/wp-content\/uploads\/2026\/10\/GSMA_half_pod_scams_12_710X688.jpg\")
<\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n<\/div>\n\n\n\nNational fraud reporting bodies<\/h3>\n\n\n\n\n\n\nUnited Kingdom<\/a><\/h5>\n\n\n\nAction Fraud – report phishing to NCSC<\/a><\/p>\n\n\n\n![\"The](\"https:\/\/www.gsma.com\/solutions-and-impact\/technologies\/security\/scams\/wp-content\/uploads\/2026\/09\/NCSC.png\")
<\/figure>\n<\/div>\n\n\n\n\nUnited States<\/a><\/h5>\n\n\n\nFTC (reportfraud.ftc.gov) | FCC<\/a><\/p>\n\n\n\n<\/div>\n\n\n\n![\"The](\"https:\/\/www.gsma.com\/solutions-and-impact\/technologies\/security\/scams\/wp-content\/uploads\/2026\/09\/FTC.png\")
<\/figure>\n<\/div>\n\n\n\n\nCanada<\/a><\/h5>\n\n\n\nCanadian Anti-Fraud Centre<\/a><\/p>\n\n\n\n<\/div>\n\n\n\n![\"The](\"https:\/\/www.gsma.com\/solutions-and-impact\/technologies\/security\/scams\/wp-content\/uploads\/2026\/09\/Government-of-Canada.png\")
<\/a><\/figure>\n<\/div>\n\n\n\n\nAustralia<\/a><\/h5>\n\n\n\nScamwatch (ACCC)<\/a><\/p>\n\n\n\n<\/div>\n\n\n\n![\"Australian](\"https:\/\/www.gsma.com\/solutions-and-impact\/technologies\/security\/scams\/wp-content\/uploads\/2026\/09\/Scam-watch.png\")
<\/a><\/figure>\n<\/div>\n\n\n\n\nEuropean Union<\/a><\/h5>\n\n\n\nYour national CERT or police cybercrime unit<\/a><\/p>\n\n\n\n![\"ENISA](\"https:\/\/www.gsma.com\/solutions-and-impact\/technologies\/security\/scams\/wp-content\/uploads\/2026\/09\/Enisa.png\")
<\/a><\/figure>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<\/div>\n\n\n\nMobile network operators<\/h3>\n\n\n\n
If you think you\u2019ve been targeted by a scam, tell your mobile operator. Reports help operators protect you and other customers. Always contact them through their official website or app, never through links or numbers in a suspicious message. The operators below are examples only, not a complete list. Your operator will explain how to report the scam and what to do next.<\/p>\n\n\n\n
\n\n\nUK networks<\/a><\/h5>\n\n\n\nEE, O2, Vodafone & Three – forward scam texts free to 7726<\/a>
Report text, email or phone fraud directly<\/a><\/p>\n\n\n\n\n\n![\"The](\"https:\/\/www.gsma.com\/solutions-and-impact\/technologies\/security\/scams\/wp-content\/uploads\/2026\/09\/Ofcom.png\")
<\/a><\/figure>\n<\/div>\n\n\n\n\n![\"A](\"https:\/\/www.gsma.com\/solutions-and-impact\/technologies\/security\/scams\/wp-content\/uploads\/2026\/09\/Report-fraud.png\")
<\/a><\/figure>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n\nAT & T (US)<\/a><\/h5>\n\n\n\nReport text, email or phone fraud directly<\/a><\/p>\n\n\n\n![\"The](\"https:\/\/www.gsma.com\/solutions-and-impact\/technologies\/security\/scams\/wp-content\/uploads\/2026\/09\/ATT.png\")
<\/a><\/figure>\n<\/div>\n\n\n\n\nVerizon (US)<\/a><\/h5>\n\n\n\nForward suspicious texts claiming to be Verizon<\/a><\/p>\n\n\n\n![\"The](\"https:\/\/www.gsma.com\/solutions-and-impact\/technologies\/security\/scams\/wp-content\/uploads\/2026\/09\/Verizon.png\")
<\/a><\/figure>\n<\/div>\n\n\n\n\nT-Mobile (US)<\/a><\/h5>\n\n\n\nScam Shield – report scams and spam<\/a><\/p>\n\n\n\n![\"T-Mobile](\"https:\/\/www.gsma.com\/solutions-and-impact\/technologies\/security\/scams\/wp-content\/uploads\/2026\/09\/T-Mobile.png\")
<\/a><\/figure>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<\/div>\n","protected":false},"excerpt":{"rendered":"Mobile money abuse Mobile money services let you hold and transfer funds through an account linked to your phone. Some also use agents for deposits and withdrawals. Scammers exploit that trust. They may pose as an agent, claim they sent you money by mistake or offer a bonus that requires you to pay first. How […]<\/p>\n","protected":false},"author":10,"featured_media":3255,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","footnotes":""},"tags":[],"class_list":["post-2883","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\n
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<\/strong>Impersonating a mobile money agent or provider.
<\/div>
- <\/li><\/ul><\/div><\/div>‘I sent you money by mistake. Please send it back.’<\/em><\/div>
- <\/li><\/ul><\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<\/div>The hook<\/div><\/span><\/div><\/div>
The hook<\/h3><\/div>
A pin request
<\/strong>
Real agents never need your PIN.
<\/div><\/div><\/div>‘Read me the confirmation code to reverse the transfer.’<\/em><\/div>- <\/li><\/ul><\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<\/div>The goal<\/div><\/span><\/div><\/div>
The goal<\/h3><\/div>
Drain the wallet<\/strong>
<\/strong>Once they have your PIN code, funds move fast.
<\/div><\/div><\/div>The refund request was really a request for account access.<\/div>- <\/li><\/ul><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div>\n\n\n\n<\/div>\n\n\n\n<\/figure>\n<\/div>\n\n\n<\/div>\n\n\n\n
How mobile money abuse works<\/h2>\n\n\n\n
Scammers rely on urgency and trust. They create time pressure so you act before verifying, and they impersonate a sender you\u2019d normally trust without a second thought.<\/p>\n\n\n\n
- \n
- Anyone asking for your mobile money PIN or confirmation code, including someone claiming to be an agent<\/li>\n\n\n\n
- A message saying money was sent to you \u201cby mistake,\u201d asking for a return transfer<\/li>\n\n\n\n
- Unusually generous cashback, bonus, or promotion offers requiring an upfront transfer<\/li>\n<\/ul>\n\n\n\n<\/div>\n\n\n\n\n\n
How to protect yourself<\/h2>\n\n\n\n
\n\n- \n
- Never share your mobile money PIN or one-time code with anyone, including agents or ‘customer service’<\/li>\n\n\n\n
- Verify any ‘sent by mistake’ claim directly with your provider before sending anything back<\/li>\n\n\n\n
- Be cautious of promotions or bonuses that require you to send money first<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n<\/div>\n\n\n\n\n\n\n\n
If you think you’ve been targeted<\/h2>\n\n\n\n
\n<\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n<\/div>\n\n\n\nNational fraud reporting bodies<\/h3>\n\n\n\n
\n\n\nUnited Kingdom<\/a><\/h5>\n\n\n\n
Action Fraud – report phishing to NCSC<\/a><\/p>\n\n\n\n
<\/figure>\n<\/div>\n\n\n\n\nUnited States<\/a><\/h5>\n\n\n\n
FTC (reportfraud.ftc.gov) | FCC<\/a><\/p>\n\n\n\n
<\/div>\n\n\n\n<\/figure>\n<\/div>\n\n\n\n\nCanada<\/a><\/h5>\n\n\n\n
Canadian Anti-Fraud Centre<\/a><\/p>\n\n\n\n
<\/div>\n\n\n\n<\/a><\/figure>\n<\/div>\n\n\n\n\nAustralia<\/a><\/h5>\n\n\n\n
Scamwatch (ACCC)<\/a><\/p>\n\n\n\n
<\/div>\n\n\n\n<\/a><\/figure>\n<\/div>\n\n\n\n\nEuropean Union<\/a><\/h5>\n\n\n\n
Your national CERT or police cybercrime unit<\/a><\/p>\n\n\n\n
<\/a><\/figure>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<\/div>\n\n\n\nMobile network operators<\/h3>\n\n\n\n
If you think you\u2019ve been targeted by a scam, tell your mobile operator. Reports help operators protect you and other customers. Always contact them through their official website or app, never through links or numbers in a suspicious message. The operators below are examples only, not a complete list. Your operator will explain how to report the scam and what to do next.<\/p>\n\n\n\n
\n\n\nUK networks<\/a><\/h5>\n\n\n\n
EE, O2, Vodafone & Three – forward scam texts free to 7726<\/a>
Report text, email or phone fraud directly<\/a><\/p>\n\n\n\n\n\n<\/a><\/figure>\n<\/div>\n\n\n\n\n<\/a><\/figure>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n\nAT & T (US)<\/a><\/h5>\n\n\n\n
Report text, email or phone fraud directly<\/a><\/p>\n\n\n\n
<\/a><\/figure>\n<\/div>\n\n\n\n\nVerizon (US)<\/a><\/h5>\n\n\n\n
Forward suspicious texts claiming to be Verizon<\/a><\/p>\n\n\n\n
<\/a><\/figure>\n<\/div>\n\n\n\n\nT-Mobile (US)<\/a><\/h5>\n\n\n\n
Scam Shield – report scams and spam<\/a><\/p>\n\n\n\n
<\/a><\/figure>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<\/div>\n","protected":false},"excerpt":{"rendered":"Mobile money abuse Mobile money services let you hold and transfer funds through an account linked to your phone. Some also use agents for deposits and withdrawals. Scammers exploit that trust. They may pose as an agent, claim they sent you money by mistake or offer a bonus that requires you to pay first. How […]<\/p>\n","protected":false},"author":10,"featured_media":3255,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","footnotes":""},"tags":[],"class_list":["post-2883","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\n
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