Rethinking business: What greater smartphone uptake means for the future of mobile money

In a 2016 blog, we argued that smartphones have the potential to drive innovation in product and user experience (UX) design, in addition to supporting increased competition in the mobile money industry. Last year, to understand how growth of smartphone customers will change the mobile money business, we studied the trend of technology use in financial services industries, analysed the entry of internet businesses into financial services, and considered key features of new digital businesses that disrupted the incumbents. Read more