Consumer Attitudes Toward Fraud and Opportunities for Mobile Network Operators in SEA

In today’s rapidly evolving digital landscape, financial fraud is a major concern for consumers, financial institutions, and digital commerce providers. Southeast Asia (SEA) is a region where mobile usage, digital transactions, and fintech adoption are growing rapidly, making security and fraud prevention crucial topics of interest for both consumers and businesses. This report focuses on consumer attitudes towards fraud across five SEA markets (Thailand, Singapore, Malaysia, Indonesia, and the Philippines) and explores the opportunities for mobile network operators (MNOs) to develop and implement APIs that can assist fintech and digital commerce providers in addressing these security concerns.

The study draws on data from a consumer survey on perceptions, preferences, and concerns related to key API features and use cases that have been developed to be made available with the GSMA OpenGateway project. The initial findings indicate that consumers across these markets share a growing concern about fraud, especially in financial transactions, and there are clear opportunities for MNOs to step in as key players in providing secure mobile services through API-driven solutions.