Member Gateway

Member Gateway is operated using Microsoft 365 and Azure AD and provides a login method where you “Bring Your Own Identity”, meaning you sign in using your own organisation’s login details.

When logging in to any part of Member Gateway, you will first need to sign in with your own login details and follow your organisation’s authentication process (if applicable), in addition to a secondary Multi-Factor Authentication (MFA) method.

To request access to Member Gateway:

1. Log in to “My Access” portal at this link using your own (organisation) login details
2. Under the “Available” tab, request the access package that contains the word “Member”. (The access package naming convention incorporates your Member ID, i.e. “AP-MG-XXXXXX-Member”)
3. Once submitted, the MIM (Membership Information Manager – a nominated representative from your organisation responsible for GSMA Membership relations) will review the request. You will be notified of the outcome via email.
4. If approved, please go to membergateway.gsma.com to attempt to log in for the first time.

To ensure secure access to your organisation’s and GSMA assets on the system, we use MFA apps, eg: Microsoft Authenticator, Google Authenticator, or equivalent.

Setting up the MFA:

1. When logging in for the first time, you will first need to view and accept the Microsoft Terms & Conditions.
2. You will be prompted to log in using your own login details (as well as applicable authentication).
3. You will then be asked to set up the MFA application (we recommend using the Microsoft Authenticator App where possible). You will need to install the application on your mobile/tablet device.
4. Follow the instructions displayed on both devices to complete the process.
5. Next you will see the Member Gateway Terms of Use, which you must view before you can accept. After you click accept, you’ll be taken to a dashboard.
6. Now enter the Member Gateway URL again (membergateway.gsma.com) and you will navigate to the homepage

If you are encountering issues with MFA, for example if you have recently changed your mobile device and can no longer receive the MFA prompt, please select the “MFA Reset for Member Gateway (e.g. new phone/device)” option on the support form at this link – as this will allow us to send your query directly to the relevant team within GSMA.

To access Roaming Gateway:

1. You will first need to request access and login to Member Gateway. Then, simply request Roaming Gateway access packages via the “My Access” portal link on the homepage.
2. Under the “Available” tab you will see the access packages relevant to your organisation.
3. There are different levels of access for the different features in Roaming Gateway (admin & read only). Roaming Gateway features include IOT, IR21, OpData, RPI, TD13 and TS25.
4. You can request any access package related to your role. The request will be sent to your organisation’s MIM for review/approval. You will be notified of the decision by email.
5. If the access package is approved, log in to Member Gateway and follow the link to Roaming Gateway to discover the platform.

1. Log in to Member Gateway and click on Member Organisations.
2. Select your organisation, then scroll down to find Organisation Information where you will locate your Member ID. This will contain up to six alphanumeric characters.