Member Gateway Support

For guidance on who to contact for help and queries relating to Member Gateway please see below:

Member Information Manager (MIM) and Deputy MIM
(this is the membership administrator at your organisation)

• Your organisation’s MIM and Deputy MIM are responsible for user management (approving and assigning roles) and maintaining details for your organisation

• For requests to access Member Gateway for your organisation please contact your MIM or Deputy MIM

• For TD.13 Administrator, TS.25 Administrator roles and any roles for RAEX IOT/OpData/IR.21/IR.85 please contact your MIM or Deputy MIM 

Roaming Gateway Support

• For technical queries related to Roaming Gateway, RAEX IOT/OpData/IR.21/IR.85 please email [email protected]

For support from GSMA, please complete the form below

Membership Team

The Membership team are here to support with all of your membership enquiries 

• MIMs and Deputy MIMs please contact the Membership Team for updates to your organisation details in Member Gateway (for example, organisation bio, logo, key contacts)

Member Gateway Helpdesk

For technical support relating to Member Gateway

NEW – Multi Factor Authentication (MFA) issues:

Experiencing issues with Multi-Factor Authentication (MFA), like not receiving prompts after changing your mobile device? Click the ‘Reset your MFA’ button below to resolve the problem and ensure your account remains secure.

If you need additional support or have any other issue with Member Gateway, please complete the form below: