Member Gateway Support

For help and queries relating to Member Gateway please see below:

Member Information Manager (MIM) and Deputy MIM
(this is the membership administrator at your organisation)

• Your organisation’s MIM and Deputy MIM are responsible for user management (approving and assigning roles) and maintaining details for your organisation
• For requests to access Member Gateway for your organisation please contact your MIM or Deputy MIM
• For TD.13 Administrator, TS.25 Administrator roles and any roles for RAEX IOT/OpData/IR.21/IR.85 please contact your MIM or Deputy MIM

Roaming Gateway Support

• For technical queries related to Roaming Gateway, RAEX IOT/OpData/IR.21/IR.85 please email [email protected]

Member Gateway
Multi Factor Authentication (MFA) issues

Experiencing issues with Multi-Factor Authentication (MFA), like not receiving prompts after changing your mobile device? Click the ‘Reset your MFA’ button below to resolve the problem and ensure your account remains secure.

Member Gateway
Accessing Member Gateway

Do you need help or Technical Support getting access to Member Gateway?

Support from the Membership Team

The Membership team can help MIMs and Deputy MIMs with updates to your organisation details in Member Gateway (for example, organisation bio, logo, key contacts)