The role of mobile technology has never been more important than during this pandemic. The mobile ecosystem is absolutely vital in low- and middle- income countries in particular where connectivity and digital services can help inform citizens, design appropriate responses to the crisis, and preserve livelihoods. The GSMA is committed to supporting its members and partners through technical assistance, capacity building and best practice sharing.
Max Cuvellier – Head of Mobile for Development
The content of this page is specific to low- and middle- income countries. For a broader view of the GSMA’s global resources visit the central page here.
Thursday 17 February, 2022 | Africa | Asia Pacific | Bangladesh | Blog | blog | COVID-19 | Innovation Fund | Innovation fund and grants | Kenya | Mobile for Development | Mobile for Development | Mobile for Humanitarian Innovation
It is estimated that each year there are 1.3 to 4 million cases of cholera worldwide and close to 143,000 deaths. In 2017, this number catapulted when over 1 million individuals were infected in Yemen as the country underwent political and military crisis. A lower priority ...
Friday 11 February, 2022 | Africa | Blog | blog | COVID-19 | Ecosystem Accelerator | Ecosystem Accelerator | English | Mobile for Development | Tunisia
Following the COVID-19 pandemic, the tech industry has witnessed a surge in innovations empowering governments, societies, and businesses with tools and assets to deal with social and economic challenges. In Tunisia, many start-ups have provided value across several sectors ...
Friday 26 November, 2021 | AgriTech solutions | Blog | COVID-19 | East Asia and Pacific | Ecosystem Accelerator | English | Fiji | Innovation fund and grants | Mobile access and use
This post is part of a two-part blog series on a programme for Scaling Innovation and Supporting Entrepreneurship across the Indo-Pacific during the pandemic. This programme was funded by the Australian Government’s Department for Foreign Affairs and Trade (DFAT) and ...
Wednesday 10 November, 2021 | Asia Pacific | Blog | blog | COVID-19 | Ecosystem Accelerator | Ecosystem Accelerator | English | Gender | Innovation fund and grants | Mobile access and use
When pandemic restrictions locked down Port Moresby (Papua New Guinea’s capital), many women absorbed additional unpaid care work, making it more difficult to do food shopping during the safer daylight hours. Shalom Warrey saw an opportunity and created “At Your Doorstep” ...
Webinar on demand: Keeping Bangladesh connected: The role of the mobile industry during the COVID-19 pandemic
Monday 21 Dec 2020 | Bangladesh | Connected Society | Mobile access and use | Presentation | Report | South Asia | Video |
Connectivity has become not only essential but critical in these challenging times. Digital technology has stepped in to fill the gaps and is playing a crucial role in tackling the COVID-19 pandemic. In Bangladesh, mobile technology is helping people ...
Tuesday 27 Oct 2020 | Central Insights Unit | Education | Mobile for Development | Resource | Video | Webinar |
COVID-19 has exacerbated an already existing education crisis, where 260 million children and youth globally were unable to attend school before the pandemic. Nations worldwide have endeavoured to set up new education models that could augment ...
Thursday 2 July, 2020 | webinar covid-19
COVID-19 has locked down cities for billions of people worldwide, and the pandemic disproportionately threatens developing countries, not only as a health crisis but also as a devastating social and economic crisis. The World Bank’s assessment of the COVID-19 impact on ...
Wednesday 24 June, 2020 | webinar covid-19
With the COVID-19 pandemic spreading across the globe, governments are seeking innovative and dynamic solutions to make the right decisions at the right time, both to save lives and minimise the long-term impact on the economy. Beyond providing connectivity, mobile operators ...
Tuesday 23 June, 2020 | Video | webinar covid-19
The ubiquity of Digital Health in the response to COVID-19 has quickly become recognised, with telemedicine at the forefront of this trend. Following our recent report funded and supported by DFID UK, Digital Health: A health system strengthening tool for developing ...
Thursday 11 June, 2020 | Video | webinar covid-19
COVID-19 has closed schools for millions of students worldwide, and the pandemic disproportionately threatens developing countries – not only as a health crisis but also as a devastating social and economic crisis. The UN recently reported that 166 countries have closed ...
Toolkits and resources
Listed below are some of our previously published toolkits, handbooks and reports, which could be relevant in implementing mobile solutions for the underserved during COVID-19.
Tuesday 29 Sep 2020 | Central Insights Unit | Education | Report |
COVID-19 has magnified an education crisis in low- and middle-income countries (LMICs). This exacerbates the existing challenges in the education system that suffers from infrastructure barriers, low ...
Thursday 17 Dec 2020 | Bangladesh | Connected Society | English | Policy and regulation | Report | Research | South Asia |
Connectivity has become not only essential, but critical in these challenging times. Digital technology has stepped in to fill the gaps and is playing a crucial role in tackling the COVID-19 pandemic. In Bangladesh, mobile technology ...
Thursday 19 Sep 2019 | Connected Society | English | Global | Mobile access and use | Mobile for Development | Presentation | Report | Research | Resource | Rural network coverage | Video | Webinar |
In this webinar recording you will hear from the author of the recent Connected Society report, 'Closing the Coverage Gap - How Innovation Can Drive Rural Connectivity'. Learn about the potential innovations that could connect the unconnected.
Health Systems, Digital Health and COVID-19: Insights from Bangladesh, Myanmar, Pakistan, Benin, Nigeria and Rwanda
Tuesday 26 Jan 2021 | Bangladesh | Benin | Central Insights Unit | English | Health | Mobile health | Myanmar | Nigeria | Pakistan | Report | Research | Resource | Rwanda | South Asia | Sub-Saharan Africa |
This research unpacks the health systems and digital health solutions in six developing countries: Bangladesh, Myanmar, Pakistan, Benin, Nigeria and Rwanda. This report expands on another GSMA report published in June 2020, Digital Health: A Health ...
Monday 8 Jun 2020 | Central Insights Unit | Health | Report |
Digital solutions have proven to be excellent tools to address systemic challenges, particularly by enabling communication within and between various parts of the healthcare value chain. Our research highlights tangible examples of digital health and digit
Creating mobile health solutions for behaviour change: A study of eight services in the mNutrition Initiative portfolio
Thursday 5 Apr 2018 | Digital literacy | English | Ghana | Kenya | Malawi | mHealth | Mobile access and use | Mozambique | Nigeria | Report | Resource | Sub-Saharan Africa | Tanzania | Uganda | Zambia |
For the last four years, the GSMA mHealth programme, under the mNutrition Initiative funded by UK aid, has been working with mobile operators and other mobile and health sector stakeholders to support the launch and scale of mobile ...
Monday 3 Jul 2017 | Digital literacy | English | Latin America & the Caribbean | mHealth | Mobile access and use | Research | Resource | South Asia | Sub-Saharan Africa |
Digital health is taking its first steps in some African, Asian and Latin American markets, with a widespread view that greater use of technology and digital solutions can help address key healthcare issues: expanding healthcare ...
Thursday 27 Jul 2017 | Digital literacy | English | Global | mHealth | Mobile access and use | Resource | Toolkit |
The mHealth Design Toolkit is a collection of insights, tools and key principles to increase adoption and customer uptake of mobile health services by involving end-users in the service development process. mHealth services have ...
Partnering During Crisis: The Shared Value of Partnerships between Mobile Network Operators and Humanitarian Organisations
Tuesday 28 Apr 2020 | Disaster response | Global | Interoperability | Iraq | Mobile for Humanitarian Innovation | Mozambique | Pakistan | Palestine | Partnership engagement | Preparedness | Report |
This research aims to provide evidence to help MNOs make informed decisions about engaging in partnerships with humanitarian organisations, and to help humanitarian actors better understand their MNO partners and build successful long-term partnerships.
Building a Resilient Industry: How Mobile Network Operators Prepare for and Respond to Natural Disasters
Tuesday 24 Mar 2020 | Disaster response | Guidelines | Mobile for Humanitarian Innovation | Preparedness | Report |
An interactive guide for mobile network operators based on experiences with the Humanitarian Connectivity Charter
Thursday 13 Feb 2020 | Global | Guidelines | Mobile for Humanitarian Innovation | Report | Resource |
This report outlines the key elements of the MEL framework. It is unique in its approach and it is hoped that other organisations may benefit from using the thinking to adapt their own approach to generate evidence regarding humanitarian innovation.
Navigating the Shift to Digital Humanitarian Assistance: Lessons from the International Rescue Committee’s Experience
Wednesday 4 Dec 2019 | Burundi | Cameroon | Chad | East Asia and Pacific | Jordan | Kenya | Middle East and North Africa | Mobile for Development | Mobile for Humanitarian Innovation | Pakistan | Resource | Sub-Saharan Africa |
This case study shares the International Rescue Committee's experience transitioning to digital cash assistance, with a focus on how they are leveraging mobile money platforms.
Opportunities for Improving Digital Identification in Social Cash Transfer Programmes through Mobile
Monday 6 Apr 2020 | Digital Identity | Kenya | Malawi | Report |
Some populations experience higher levels of exclusion from social safety net programmes. In many cases, this is due to challenges related to enroling, identifying and communicating with beneficiaries.
Wednesday 10 Apr 2019 | Mobile for Humanitarian Innovation | Mobile Money |
This handbook provides essential background on the humanitarian sector, and cash and voucher assistance programmes, plus outlining the operational steps involved in delivering CVA successfully.
Wednesday 10 Apr 2019 | Mobile for Humanitarian Innovation | Mobile Money | Video |
The role of mobile money in humanitarian contexts.
Wednesday 10 Apr 2019 | Mobile for Humanitarian Innovation | Mobile Money |
This report offers guidance for humanitarian practitioners considering mobile money enabled cash and voucher assistance programmes.
Tuesday 10 Mar 2020 | Digital Utilities | Energy | English | Global and regional studies | Innovation fund and grants | Mobile access and use | Partnership engagement | Report | Sanitation | South Asia | State of the industry and trends | Sub-Saharan Africa | Water |
Two-thirds of the world’s population will live in cities by 2050, with most urban growth concentrated in Africa and Asia. This poses challenges to basic service provision but mobile-enabled innovations may provide solutions.
Wednesday 14 Jun 2017 | Digital Utilities | Energy | English | Global | Mobile access and use | partnership-hub | Private-MNO | Resource | Sanitation | Toolkit | Water |
The use of mobile money payment solutions is becoming widespread in utility services, however the integration with mobile money platforms remains a challenge for utility service providers. The Mobile Money Payment Toolkit for ...
Monday 16 Nov 2020 | English | Global | Mobile Money | Report | Resource |
The COVID-19 pandemic has brought with it an unprecedented human and economic crisis, affecting all corners of the world. As governments have grappled with responding to the rapidly evolving crisis, the role and expectations on private ...
Monday 27 Apr 2020 | Bangladesh | Building the financial ecosystem | Cameroon | Democratic Republic of Congo | Disaster response | Egypt | English | Ghana | Global | Guidelines | Indonesia | Kenya | Mobile Money | Mobile Money Programme - filter | Nigeria | Pakistan | Policy and regulation | Regulation | Resource | Senegal | Uganda | Zambia |
Examines the impacts of COVID-19 on mobile money business and provides broad recommendations that could be taken to ensure business continuity and sustainability.
Thursday 5 Jul 2018 | Building the financial ecosystem | Case study | English | Global | MNOs' operational and strategic issues | Mobile access and use | Mobile Money | Mobile Money Programme - filter | Report | Resource | Sub-Saharan Africa |
Mobile money agents are a crucial asset for mobile money providers and have been key to the growth of the industry over the last decade. In December 2017, there were over 2.9 million active agents and 690 million registered customer ...
Championing a unified digital Person-to-Government (P2G) payments strategy: Lessons from Orange P2G payments in Africa
Friday 28 Jun 2019 | Building the financial ecosystem | English | MNOs' operational and strategic issues | Mobile Money | Mobile Money Programme - filter | Report | Resource | Sub-Saharan Africa |
We explore five mobile money operations in West and Central Africa operated by Orange (Senegal, Burkina Faso, Côte d’Ivoire, Cameroon and DRC) and propose measures to tackle a number of challenges.
Thursday 28 Sep 2017 | Building the financial ecosystem | Case study | Digital literacy | English | French | Interoperability | Kenya | MNOs' operational and strategic issues | Mobile access and use | Mobile Money | Mobile Money Programme - filter | Resource | Sub-Saharan Africa |
This report looks deep into how mobile money has shaped the Kenyan P2G payments journey, based on research conducted by the Bankable Frontiers Associates (BFA), ...
Monday 18 Sep 2017 | Building the financial ecosystem | Digital literacy | English | Global | Guidelines | International remittances | Mobile Money | Mobile Money Programme - filter | Resource |
This set of guidelines illustrates how the mobile money industry is collaborating to ensure international remittances are facilitated in a safe and secure manner, consistent with global standards and local monetary policies and ...
Thursday 8 Oct 2020 | AgriTech | Resource | Thrive Africa Shorts | Video |
Disruptions to demand and distribution in food and input supply chains caused by the Covid-19 pandemic has exacerbated existing systemic challenges faced by all actors in agricultural value chains. Agribusinesses are adapting existing ...
Tuesday 31 Mar 2020 | AgriTech | Building the financial ecosystem | East Asia and Pacific | English | Global | Industry assets and standards | MNOs' operational and strategic issues | Mobile access and use | Mobile for Development | Partnership engagement | Report | Resource | State of the industry and trends | Sub-Saharan Africa | Toolkit |
The Toolkit for the Digitisation of Agricultural Value Chains is a collection of resources that illustrate how digital technologies can address pain points for farmers and value chain actors, such as agribusinesses and cooperatives, in ...
Wednesday 29 May 2019 | AgriTech | English | Latin America & the Caribbean | Report | South Asia | Sub-Saharan Africa |
Selling produce through online channels enables farmers to bypass intermediaries, leading to improved income for the farmers, reduced wastage and fresher produce for customers. These benefits are particularly important in developing ...
Wednesday 3 Apr 2019 | AgriTech | Webinar |
Watch the latest knowledge-sharing webinar from the GSMA mAgri programme. In this webinar, we presented the step-by-step approach described in our recently published GSMA