GSMA Study Finds Over Half of Women in Low- and Middle-Income Countries Now Access Mobile Internet

Mobile Industry Renews its Commitment to Reduce the Persisting Mobile Gender Gap

 London: A new GSMA study launched today shows that despite progress, the gender gap in mobile internet usage remains substantial, with over 300 million fewer women than men accessing the internet from a mobile device in low- and middle-income countries. Affordability remains the critical barrier to mobile ownership, while lower awareness, as well as a lack of literacy and digital skills, are vital factors preventing women’s mobile internet use. The industry is renewing its commitment to reaching women with digital and financial services to address the persistent mobile gender gap.

The study finds that the mobile internet gender gap has narrowed and 54% of women in low- and middle-income countries now use mobile internet, up from 44% in 2017. However, the underlying gender gap in mobile ownership remains largely unchanged and 165 million fewer women than men own a mobile. The research found that mobile offers essential benefits to users. The majority of male and female mobile owners reported that mobile ownership makes them feel safer, better informed and supports them in their day-to-day lives.

“We are seeing important progress in driving equal internet access for women, but the pace of progress still remains slow. We urge business and government communities to continue prioritising efforts to drive more equal access to mobile technology,” said Mats Granryd, Director General, GSMA. “Ensuring digital and financial inclusion for women is critically important, as we know that when women thrive, societies, businesses and economies thrive.”

This year marks two significant anniversaries. It’s been 25 years since the Beijing Declaration and Platform for Action and 10 years since the launch of the GSMA Connected Women programme. Today, the GSMA announced the first wave of operators to make or renew their Connected Women Commitment through to 2023. The operators are Grameenphone Ltd. (Bangladesh), Mobitel (Pvt) Limited – Sri Lanka, MobileMoney Limited (subsidiary of MTN Ghana), Ooredoo Maldives, Orange Finances Mobiles Sénégal (OFMS), Reliance Jio Infocomm Limited (JIO) India, Robi Axiata Limited (Bangladesh), Safaricom PLC, Turkcell Turkey and Vodacom Congo (RDC) SA Democratic Republic of Congo.

The GSMA introduced the Connected Women Commitment Initiative in 2016 to catalyse action to close the mobile gender gap. Over this time, 39 mobile operators across Africa, Asia and Latin America have made formal commitments to reduce the gender gap in their mobile money or mobile internet customer base by 2020. These operators have already reached more than 35 million additional women with mobile internet or mobile money services, and are driving increased digital and financial inclusion for women.

“We applaud all operators who are partnering with us on this critical initiative and look forward to working together to accelerate digital and financial inclusion for women,” said Granryd.

The GSMA’s Mobile Gender Gap Report 2020 is available at:

Further information on the Connected Women Commitment Initiative can be found at:


About the GSMA
The GSMA represents the interests of mobile operators worldwide, uniting more than 750 operators and nearly 400 companies in the broader mobile ecosystem, including handset and device makers, software companies, equipment providers and internet companies, as well as organisations in adjacent industry sectors. The GSMA also produces the industry-leading MWC events held annually in Barcelona, Los Angeles and Shanghai, as well as the Mobile 360 Series of regional conferences.

For more information, please visit the GSMA corporate website at Follow the GSMA on Twitter: @GSMA.

About GSMA Connected Women
GSMA’s Connected Women Programme works with mobile operators and their partners to address the barriers to women accessing and using mobile internet and mobile money services. Connected Women aims to reduce the gender gap in mobile internet and mobile money services and unlock significant commercial opportunities for the mobile industry and socio-economic benefits for women.

This report is the output of a project funded by the UK Department for International Development (DFID) and the Swedish International Development Cooperation Agency (Sida). The views expressed are not necessarily those of either organisation.
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