Telefónica

Telefónica is committed to driving digital inclusion for persons with disabilities by embedding accessibility across its networks, services and operations. As part of its mission to deliver responsible digitalisation, Telefónica believes in the power of technology to improve lives; particularly for persons with disabilities. The company is committed to removing digital barriers and ensuring that its facilities, channels, products and services are accessible to all.

About Telefónica

Telefónica is one of the world’s largest telecommunications service providers, offering fixed and mobile connectivity alongside a broad portfolio of digital services for both residential and business customers. With a customer base of around 390 million, Telefónica operates across Europe and Latin America. The company’s shares are publicly traded on the Spanish and the New York stock exchanges.

Sustainability is a core pillar of Telefónica’s business strategy. In alignment with the United Nations Sustainable Development Goals (SDGs), the company is focused on accelerating responsible digitalisation that drives both competitiveness and positive social impact.

Disability Inclusion Initiatives

Telefónica is committed to ensuring that digital transformation is inclusive and accessible. Guided by its Responsibility by Design framework, the company integrates accessibility from the earliest stages of product development through to delivery. Telefónica actively promotes a culture of inclusion through internal training and continuous innovation, making accessibility a shared responsibility across all levels of the organisation.

“For Telefónica, accessibility and disability inclusion are not only ethical imperatives but also strategic business priorities. Enhancing accessibility for individuals with disabilities allows us to attract, retain and maximise the potential of this talent pool.

Furthermore, by providing a barrier-free experience for our customers, we have the opportunity to better serve 15% of the population who experience significant disabilities. This inclusive practice not only strengthens loyalty but also helps us be more competitive and attract new customers.”

– Eduardo Navarro de Carvalho, Chief Corporate Affairs & Sustainability Officer, Telefónica

Key disability inclusion initiatives to date:

• Inclusive product design: Telefónica’s Movistar Plus+ is the world’s first triple-access private television platform, offering accessible TV experiences for users with diverse needs.
• Responsibility by Design framework: Accessibility is embedded from design to delivery across all products, services and customer-facing channels.
• Inclusive infrastructure: Universal accessibility is prioritised across Telefónica’s facilities and service touchpoints.
• Awareness and training: Ongoing employee training and internal awareness campaigns empower staff to champion accessibility and digital inclusion.
• Workforce inclusion: Telefónica has doubled its number of employees with disabilities over the past two years, reinforcing its commitment to diverse and inclusive talent.

Planned disability inclusion interventions:

Telefónica recognises that accessibility and disability inclusion require ongoing attention, innovation and collaboration. Looking ahead, Telefónica will continue to enhance its inclusive strategies and develop new solutions that break digital barriers, ensuring equitable access for all.

• Accessibility audits: Conduct comprehensive reviews of websites, applications and digital products and services to .
• Mentoring and leadership development: Launch mentoring programmes to support the career growth and leadership pathways of employees with disabilities.
• Inclusive design integration: Expand the Responsibility by Design framework to embed accessibility considerations from the earliest stages of product and service development.
• Targeted technical training: Deliver role-specific training on accessibility best practices for design, development and quality assurance teams.
• Innovation partnerships: Support startups and companies that use technology to create solutions that improve the lives of persons with disabilities.