Vodacom Tanzania

Vodacom Tanzania’s strategic mission, Inclusion for All, is closely aligned with the United Nations Sustainable Development Goals (SDGs), particularly SDG 10: reducing inequality. As part of this commitment, Vodacom is working to bridge the digital divide for persons with disabilities through inclusive technology, accessible services and dedicated support.

About Vodacom Tanzania

Vodacom Tanzania Public Limited Company is Tanzania’s leading mobile operator and mobile financial services provider, offering the fastest nationwide data network and the largest mobile money network in the country. The company provides various communication services to more than 12.6 million customers.

Vodacom Tanzania has made inclusion one of its core strategic pillars, using technology and services to improve the lives of its customers and reduce inequality.

Disability Inclusion Initiatives

Vodacom Tanzania is taking practical steps to remove barriers and improve accessibility across its services and customer experience. These efforts are shaped through engagement with disabled communities and a commitment to embedding inclusion into day-to-day operations, from product design to physical infrastructure.

“In collaboration with the GSMA, Vodacom is fully committed to the principles of advancing digital inclusion for persons with disabilities at every level of our organisation. We strive to understand their unique needs and deliver products and services that cater to the diverse requirements of disabled customers. Vodacom Tanzania remains dedicated to making a meaningful impact by fostering inclusivity and equality, ultimately contributing to the realisation of the Sustainable Development Goals. Leaving no one behind.”

– Philip Besiimire, Managing Director, Vodacom Tanzania

Key disability inclusion initiatives to date:

• Inclusive awareness and training: Staff awareness is promoted through webinars focused on the barriers faced by disabled consumers. Vodacom also collaborates closely with disability societies to better understand these challenges.
• Inclusive design: The company applies inclusive design thinking to the development of all products and services, ensuring the needs of persons with disabilities are considered from the outset.
• Accessible customer touchpoints: Physical retail shops are equipped with wheelchair ramps and priority desks for customers with disabilities. Sign language service advisors are available in-store and via video support at the call centre for customers with hearing disabilities.
• Community engagement: Vodacom engages directly with disability organisations to understand the barriers that limit access to financial services and digital technologies.