Caroline Mbugua HSC

Caroline leads policy activities in the East Africa region. She drives GSMAs advocacy programs and supports members though engagements with regulators, policy makers and other stakeholders in the ecosystem in order to shape the Policy and Regulatory landscape in the region to achieve connectivity for everything and everyone for a better future.

Caroline has over 13 years experience in the Telecommunication industry, before joining the GSMA, she worked at Safaricom PLC as the Policy and Stakeholder engagement lead. Caroline implemented various policy programs with a variety of national and regional stakeholders.

She engaged with industry regulatory bodies and government on topical issues that affect the telecommunication sector such as; spectrum, infrastructure, interconnect, competition, taxation, privacy, etc. She contributed to the shaping of the policy environment in Kenya and East Africa at large by representing Safaricom at the East Africa Communication Organisation (EACO) and the Africa Telecommunication Union (ATU).

Caroline holds an MBA from the Jomo Kenyatta University of Agriculture and Technology and is an alumni of Strathmore Business School, Policy Executive Program.