RCS Live: Webinar Series

‘RCS Live’ presents you with webinars from innovators within the RCS ecosystem who share their latest findings, discuss new campaigns and debate some of the questions faced by the industry.

Webinars take place midweek bi-weekly at 15:00-16:00 BST.

Schedule

#5: RCS: Accelerating Towards Better Customer Experiences | 10 June

RCS Live #5: RCS: Accelerating Towards Better Customer Experiences

Start: Wednesday 10 June 2020 3:00 pm

End: Wednesday 10 June 2020 4:00 pm

Venue: Online Webinar

In this webinar, Mavenir will provide an overview of how RCS is expanding its reach with mobile network operators in 2020 and the improvements in customer experience that will be available in the coming months. Jenny Whelan, Head of Business Operations and Innovation at Telefonica will join Carlos Aragón, Senior Director of Business Mobility Solutions Marketing and Susie Kim Riley, SVP, GM, Monetization Business Unit from Mavenir to discuss:

  • Lessons learnt from MNO RCS deployments, challenges and solutions, with examples on different types of RCS technology deployments in MNO networks
  • The importance of the personal touch: Human in the loop – how being able to move from a chatbot to a live agent dynamically can be the difference between customer satisfaction and frustration
  • Combining the power of RCS messaging, chatbots and data rewards campaigns — use cases in Latin America using Mavenir’s ‘Aquto monetization’ engine on the carrier’s RCS network

RegisterFind out more

#6: Roundtable Discussion: Enterprise Leaders on RCS | 24 June

RCS Live #6: Roundtable Discussion: Enterprise Leaders on RCS

Start: Wednesday 24 June 2020 3:00 pm

End: Wednesday 24 June 2020 4:00 pm

Venue: Online Webinar

In this webinar, John Duffy from IMImobile (former founder and CEO of 3Cinteractive) will host a panel of global enterprise leaders, and you’ll hear first-hand about use cases that are driving significant value in the market today. Learn how RCS is helping in COVID-19 crisis communications, and the panel’s view on the future of RCS and the ecosystem.

RegisterFind out more


Catch Up NEW

#4: Unlocking the Power of RCS | 27 May

RCS Live #4: Unlocking the Power of RCS – Catch Up

Video

Wednesday 27 May 2020 | RCS | RCS Live Webinar Series #4 | Resources |

In this webinar, Kerstin Trikalitis, CEO and Co-Founder of Out There Media showcased the outstanding results of large scale RCS campaigns and presented how Brands and Mobile Operators could unlock massive revenue opportunities.

#3: The Long-Term RCS Opportunity (2019-2028) | 13 May

RCS Live #3: The Long-Term RCS Opportunity (2019-2028) – Catch Up

Video

Wednesday 13 May 2020 | RCS | RCS Live Webinar Series #3 | Resources |

In this webinar, Nick Lane, Chief Insight Analyst from Mobilesquared looked at the longer-term view for RCS, and the impact this will have on how businesses will communicate with their customers.

#2: Drive Revenue with Messaging Contextual Shortcuts (MCS) | 29 April

RCS Live #2: Drive Revenue with Messaging Contextual Shortcuts (MCS) – Catch Up

Video

Wednesday 29 Apr 2020 | RCS | RCS Live Webinar Series #2 | Resources |

In this webinar, Shawn Conahan President and Chief Revenue Officer, Wildfire explained why the conversation is commerce, making brands money while making consumers happier by using Messaging Contextual Shortcuts (MCS). 

#1: Rapid Chatbot Deployment & RBM Innovation | 15 April

RCS Live #1: Rapid Chatbot Deployment & RBM Innovation – Catch Up

Video

Wednesday 15 Apr 2020 | RCS | RCS Live Webinar Series #1 | Resources |

In this webinar, Doug Makishima, CSMO, Summit Tech explained how RCS Business Messaging chatbots allow small business to stay engaged with their customers. Doug also discussed how brick-and-mortar stores could add mCommerce ordering, delivery and customer.