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Welcome to the AI Use Case Library
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AI Use Case Library

The AI Use Case Library showcases proven AI deployments throughout the industry from across the globe

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The GSMA AI Use Case Library is a trusted resource for operators and their technology partners. Each entry shows how artificial intelligence delivers measurable results in live networks and services.

The AI Use Case Library features AI deployments that improve mobile networks, automate processes, and enhance customer experience. Operators, technology providers, and researchers contribute real projects. These examples show how AI use cases in telecoms move from early pilots to full production. They also give decision‑makers clear evidence of what works and what does not.

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Explore the AI Use Case Library

Why use the AI Use Case library?

The industry is moving quickly to embed AI across networks, operations, and customer channels. Data from GSMA Intelligence (GSMAi) suggests 81% of operators globally are already testing generative AI solutions. Most plan to deploy them in network operations and customer contact centres within the next 12 months. This rapid rollout is reshaping how networks run and how customers interact with their providers. It also shows a shared belief that AI is no longer experimental but a core tool for strategy and growth.

Live AI deployments already are proving its worth in telecom operations. GSMAi reports that energy accounts for 15–20% of a typical telco’s operational spend. AI‑driven optimisations in RAN sleep states and cooling can deliver significant gains. A 20% reduction in energy use can provide up to 4% opex savings. These savings show how quickly AI can create value beyond customer‑facing use cases.

The AI Use Case Library explains the problem, the solution, and the results for each entry. Because the GSMA Foundry curates the content, every use case is validated and directly relevant to industry challenges. It is updated regularly, making it a living resource that grows with the market.

The library shows what peers across the world have tried, what delivered real value, and where AI is already shaping networks and services. Use it to guide planning, sharpen investment decisions, and see how others are turning AI from a concept into results. If you’d like to contribute, and share your AI use case, you can apply to do so below.

Share your AI use cases

If you’d like to contribute, and share your AI use case, you can apply to do so by submitting your details below.


Guidance: Be specific and benefit-driven. Use a strong action verb and a key metric. Example: OperatorCo Reduces Network Downtime by 30% with GSMA and CloudPartner's AI-Powered Monitoring Platform





Business Email Address Only




[Name of Technology Partner], [brief, one-line description of the company].

[A concise, 1-2 sentence summary of the core business or technical problem.] Example: The customer needed to enhance network security to combat emerging cyber threats but faced limitations with their legacy systems and a lack of specialized in-house expertise.

[A 1-2 sentence summary of the technology and collaborative process used.] Example: Facilitated by the GSMA, the customer partnered with SecureTech to deploy their real-time threat intelligence platform, integrating it across their core network infrastructure in a phased pilot.

Prove the project's worth with hard numbers and strategic benefits. Quantitative Impact (The Numbers): Efficiency Gains: e.g., "Reduced manual processing time by 60%." Cost Savings / Revenue Growth: e.g., "Decreased operational expenditure by $X annually." Performance Uplift: e.g., "Increased data throughput by 200%, enabling new services." Qualitative Impact (The Strategic Benefits): Enhanced Agility: e.g., "The new platform empowers us to prototype and launch new digital services in weeks, not months." Improved Customer Experience: e.g., "We can now offer a seamless, personalized journey, which has directly improved our Net Promoter Score (NPS)." Future-Proofing: e.g., "This investment has created a scalable and secure foundation for our digital transformation strategy for the next 5+ years."





Contributors

The AI Use Case Library features use cases from leading operators and tech partners: