Tuesday 6 October, 2026
GSMA Members Capgemini and TELUS share how the move from automation to autonomous, AI-enabled networks can help operators tackle increasing network complexity, cost pressures and rising customer expectations.
Communication networks are entering a phase where traditional operating models can no longer keep pace with rising complexity, cost pressure, and customer expectations.
While automation has delivered incremental efficiency, it is no longer sufficient to address the scale, speed, and variability of modern networks. Autonomous networks represent the next structural shift moving from rule-based execution to intent-driven, AI-enabled decision making.
For service providers, autonomy is more of a business imperative rather than a technology aspiration. Autonomous networks enable sustainable cost reduction, faster innovation cycles, improved resilience, and differentiated customer experiences.
Competitive advantage in telecom will increasingly be determined by how effectively operators can translate network capabilities into business outcomes. Autonomous networks allow CSPs to operate with greater predictability, agility, and confidence transforming the network from a cost center into a strategic asset. Those who scale autonomy will outperform peers on efficiency, time-to-market, and experience; those who do not risk structural disadvantage.
TELUS and Capgemini’s role in accelerating autonomy
TELUS and Capgemini bring complementary strengths: operational leadership and domain depth from a Tier-1 CSP, combined with Capgemini’s global engineering, AI, and systems integration expertise. Together, they define a pragmatic, outcome driven framework for progressing from automation to autonomy.
The partnership leverages reusable accelerators, reference architectures, and a strong ecosystem spanning network vendors, hyperscalers, and AI platforms. This reduces time to-value and de-risks large-scale transformation.
The path forward
The journey to autonomy is incremental and deliberate. CSPs should start by strengthening data foundations, standardizing automation platforms, and introducing AI in clearly bounded use cases. Trust, governance, and organizational readiness must evolve in parallel with technology.
Scaling autonomy requires a clear roadmap moving from isolated pilots to domain-level autonomy, and ultimately to cross-domain, intent-driven operations. TELUS and Capgemini’s joint experience demonstrates that sustained business value comes from aligning technology, operations, and strategy around a shared vision of autonomous networks.
Learn more and read the joint whitepaper with TELUS.
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