The Role of Mobile Operators

Mobile operators have the capabilities, the experience and the track record to provide fast and secure authentication. For more than two decades, mobile operators have been authenticating consumers’ devices on their networks, securely providing voice calls, messaging, Internet access and other services, while safeguarding consumers’ privacy and personal data. Similarly, mobile operators can underpin the digital economy by providing secure authentication and identification, which consumers and service providers can trust.

For digital service providers, mobile operators are ideal partners, offering:

  • Global reach
  • Experience of secure customer data management
  • Conformance with strong privacy protection regulation
  • Network authentication mechanisms
  • Secure SIMs
  • Consumers’ trust
  • “Know your customer” processes
  • Billing and payments expertise / history

 

Benefits of Mobile Connect for Mobile Operators

Delight the end customer

  • Solve consumers’ problems, such as remembering passwords and protecting privacy.
  • Enhance reputation for service innovation

Build customer relevance

  • Capture key position in digital services ecosystem
  • Increase customer touch points by 10+/month

Improve customer insight

  • Gain insight into online consumer requirements
  • Enable personalised offers and innovation based on context

Unlock new value

  • Strengthen digital service enablement business models
  • Drive new direct and indirect revenues, as well as cost savings

Find out more about Mobile Connect here.

Watch – Find out ‘How to get started with Mobile Connect’ here by watching this video:

Which Operators have deployed Mobile Connect?

You can discover more about which operators have deployed Mobile Connect, and in which countries, by viewing our Mobile Connect Deployment Map.

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Strong Mobile Customer Authentication under PSD2: Comparisons and Cons The new PSD2 regulations will bring about major changes to the digital security landscape. Among the most significant of these will be the requirement to use strong customer auth...

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Mobile Connect for Cross-Border Digital Services: Lessons Learned from The GSMA has released the results of the Mobile Connect and eIDAS implementation pilot. The year-long collaboration brought together several public and private sector organisatio...

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Mobile Connect Privacy Principles The Mobile Connect Privacy Principles are intended to guide the use of personal information in Mobile Connect branded services. Mobile Connect enables verified authentication, au...

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CAPS Report on Authentication and Mobile Payments to aid Implementatio With PSD2’s Regulatory Technical Standards now published, the broader financial ecosystem is moving closer towards full-scale implementation of the EU’s revised payment servi...

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eIDAS Pilot Recommends Mobile Connect for Cross-Border Digital Service Having removed many of the barriers to European cross-border trade by way of the Single Market, the European Commission’s vision of a Digital Single Market aims to create secur...

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MWC18: Operators Poised to make Unique Contribution to Securing Trust As the digital economy grows, and the Internet of Things expands, digital identity authentication will play an increasingly routine role in the lives of billions around the world...

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Securing Trust in India’s Digital Citizenship Jai Rajaraman, Vice President and Global Head of Technology User privacy has been at the forefront of debates over digital identity since their inception.  The case of Aadhaar, ...

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Digital Identity: What to Expect in 2018 2017 was a profoundly important year in digital identity.  The tide turned decisively against usernames and passwords, with more than 86% of consumers expressing doubts over the...

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China Mobile Now Scales up GSMA Mobile Connect for Global Authenticati China Mobile have announced their intention to advance in the digital identity market Sihan Bo Chen, Head of Greater China, GSMA A steady rise in spam and fraudulent activity in ...

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Mobile Connect at Mobile World Congress 2018 February 26, 2018 The GSMA’s Identity team will be present at this year’s Mobile World Congress 2018, where Mobile Connect, the mobile industry’s identity solution, will be showc...

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MWC18 Seminar: Data Attributes as the New Digital Identity Currency February 26, 2018 During this seminar we will focus on how attributes are becoming the new digital identity currency and how cross border identity transactions will shape ecommerce. A number of di...

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MWC18 Seminar: How are Identity Regulations Shaping the Digital World? February 27, 2018 The seminar will focus on how technology and digital services are increasingly facing new challenges and opportunities to keep pace with today’s digital transformation. During ...

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