Digital inclusion and exclusion are critical considerations in the humanitarian sector to ensure the benefits of digital technology are available to as many people affected by crisis as possible. Humanitarian actors have an obligation to alleviate suffering and to ensure that humanitarian services are accessible to everyone who needs them.

This paper captures the key lessons from the Mobile for Humanitarian Innovation programme projects and research on digital inclusion in humanitarian settings. The paper encourages humanitarian organisations and technology providers to work together to ensure digital technology allows a pathway to greater inclusion.