Mobile money enabled cash assistance: User journeys in Burundi
Mobile money-enabled cash and voucher assistance (CVA) has the potential to offer transformational benefits including digital and financial inclusion for marginalised groups.
Mobile money for CVA delivery can have wide-ranging benefits for recipients, humanitarian organisations and private sector organisations alike, but it may not be appropriate in all humanitarian contexts. Furthermore, the transformational benefits of mobile money may not be realised if the programme is not designed with these potential benefits in mind. Crucially, the benefits of mobile money-enabled CVA will only be equitable for all if interventions are designed to address the needs of the most marginalised recipients.
This report applies a human-centred design approach that empathises with and understands the lived experiences of Concern Burundi’s CVA recipients who are receiving mobile money-enabled humanitarian aid.