Scaling Digital Solutions in the Water Sector – Lessons from CityTaps and Wonderkid
In Sub-Saharan Africa, just under 25 per cent of urban households have access to piped water. Inequalities in service provision mean that many people in low-income areas rely on informal service providers, and often pay more for water that is unsafe and less convenient.
Digitalisation is transforming how utilities function and how water services are delivered. New technologies not only enable existing systems to operate more efficiently, but also make new service delivery models possible. This report examines the scaling journey of two innovators in the water sector, Wonderkid and CityTaps, whose experiences hold lessons for all seeking to accelerate digitalisation.