When the COVID-19 pandemic took hold in early 2020, it quickly became clear that mobile money would have a significant role to play in delivering vital financial support and providing safe, no-contact ways to pay for food, electricity and other life essentials during the COVID-19 pandemic. With over 1.2 billion registered accounts and more than $2 billion being transacted per day, mobile money became a new part of the daily routine for millions around the world.

In this year’s report, we look at what the past year of uncertainty has meant for mobile money providers, agent networks and the millions of new and existing customers that embraced mobile money in 2020 as a safe and secure financial lifeline.