Enhancing Security and Customer Experience, Indonesian Telecom Operators to Launch Three Service APIs Through the GSMA Open Gateway Initiative 

Jakarta, 22 February 2024. As part of the global GSMA Open Gateway initiative, four prominent Indonesian telecommunications operators – Telkomsel, Indosat Ooredoo Hutchison, XL Axiata, and Smartfren – have announced the launch of three Application Programming Interface (API) services: Number Verify, SIM Swap, and Device Location. These API services are focused on enhancing security and customer experience. The GSMA Open Gateway initiative is a framework of common network APIs designed to provide enterprise developers with universal access to operator networks. It will help developers and businesses accelerate the growth of digital services and apps for customers by ensuring they work seamlessly with the country’s leading mobile networks and hundreds of others worldwide. 

Wong Soon Nam, Director of Planning and Transformation of Telkomsel, said, “This collaborative endeavor, driven by the spirit of togetherness, reflects Telkomsel’s commitment to pioneering innovations collectively using the latest evolving technology to support the nation’s digital economy and technological progress. This initiative among Indonesian telecommunications companies aims to establish interconnections among operators, potentially propelling advancements in the telecommunications industry and delivering enhanced value to our customers through digital platforms and services, thus contributing to the nation’s progress. This joint initiative also underscores our dedication to delivering an improved digital experience for our customers and facilitating cross-industry digital transformation, which is crucial for enhancing business productivity, efficiency, and security.” 

Sanjeev Rawat, Chief Digital Officer of Indosat Ooredoo Hutchison, expressed, “This collaboration stands as an example of the commitment demonstrated by telecommunications companies across Indonesia to driving economic growth through innovative technology and digitalization efforts. This echoes the collaborative spirit that Indosat champions in its pursuit of delivering an exceptional digital experience, facilitating meaningful connections, and empowering Indonesian communities.” 

Yessie D. Yosetya, Director and Chief Enterprise Business and Corporate Affairs Officer of XL Axiata added, ”API Telco harmonization is achieved through fast and agile work and is supported by developer-friendly documentation. CAMARA enables standardized, easy, and seamless access by simplifying the complexity of telecom networks through Telco APIs and making them available across different telecom networks and countries.” 

Chief of New Business Development Smartfren for Business, Hermansyah continued, “This collaboration embodies our commitment to jointly drive innovation that supports progress and digitalization in Indonesia. The API will greatly facilitate interoperability among systems, as individual customers or businesses will only need to use a single interface to connect to various operators’ systems nationwide.” 

Mats Granryd, Director General of the GSMA, said, “It’s fantastic to see Indonesia, one of the world’s largest mobile markets,  driving digital innovation through the GSMA Open Gateway initiative. The initiative will bring new digital services and immersive technologies to market faster, and it will also help the country’s digital developers and technology community access new markets and offer their services to customers worldwide.” 

Indonesia’s telecom operators are set to roll out three service APIs, starting with Number Verify, which streamlines mobile number verification for users, ensuring robust authentication and a seamless experience, addressing issues like SMS delivery failures or user technology challenges. SIM Swap will detect recent changes in SIM cards associated with a phone number, crucial for preventing account takeovers, especially during financial transactions. Device Location enables organizations to confirm a device’s specific location, enhancing fraud detection and accuracy for services like delivery apps, while also thwarting GPS manipulation and fraudulent activities. 

The utilization of the GSMA Open Gateway initiative has demonstrated its value in the development of a variety of solutions. Through this collaborative initiative, it is expected that all operators will contribute to nurturing sustainable growth in the Indonesian telecommunications industry, delivering enhanced value to society through a diverse spectrum of solutions that are not only faster and more secure but also better equipped to support digital lifestyles and the adoption of cutting-edge technology. 

The GSMA Open Gateway initiative was launched in February 2023 by the mobile industry and the GSMA – a global association uniting mobile operators, technology firms, and related industries. Some 42 mobile operator groups worldwide, representing 237 mobile networks and 65% of global connections worldwide, are now part of the GSMA Open Gateway initiative. The open-source framework ensures consistent, interoperable access to mobile networks through the standards-based CAMARA repository, a Linux Foundation project that aims to define, develop, and test APIs. This collaborative effort by Indonesian operators seeks to deliver additional benefits to society, foster the growth of an inclusive and equitable digital ecosystem, and contribute to advancing the nation’s digital landscape. 


About Telkomsel (www.telkomsel.com) 

Telkomsel is a leading digital telecommunication company that continues to open up more opportunities and possibilities by enabling digital connectivity, digital platforms, and digital services developed by prioritizing the benefits of technology for all levels of society across the country. Telkomsel has been consistently deploying 4G mobile broadband networks, developing 5G networks, and enriching innovative digital solutions, including Mobile Gaming, Digital Entertainment, Digital Lifestyle, Mobile Financial Services, Enterprise Solutions, and the Internet of Things. During its 28 years of existence, Telkomsel has served more than 158,3 million customers across Indonesia, supported by more than 233.000 BTS, with leading 4G and 5G broadband technology. Telkomsel has also integrated IndiHome fixed broadband services as part of the company’s commitment to implementing the leading Fixed Mobile Convergence in Indonesia. Catch more information about us on our official channel at www.telkomsel.com, facebook.com/telkomsel, Twitter @telkomsel, and Instagram @telkomsel, as well as Telkomsel’s virtual assistant at MyTelkomsel app. 

About Indosat Ooredoo Hutchison 

Indosat Ooredoo Hutchison (Indosat, IDX: ISAT) has the vision to become the most preferred digital telecommunications company in Indonesia. Together with its subsidiaries and affiliates, Indosat provides cellular services, ICT solutions, data centers, Fiber to the Home (FTTH), electronic payment services, financial services, and other digital services. Indosat has a larger purpose of empowering Indonesia, and with the spirit of Gotong Royong, Indosat wants to be the main collaborator in realizing it and creating meaningful change. 

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This document may contain financial information and the results of certain operational activities, and may contain several projections, plans, strategies, and objectives of Indosat Ooredoo Hutchison, which are not statements of historical fact and will be treated as forward-looking statements by applicable law. Forward-looking statements are subject to risks and uncertainties that could result in actual events and future achievements of Indosat Ooredoo Hutchison different from those expected or indicated by the statements. No warranty can be given as to the results expected by Indosat Ooredoo Hutchison, or indicated by such statements, to be achieved. 

About XL Axiata 

PT XL Axiata Tbk (XL Axiata) is one of the leading telecommunication companies in Indonesia. XL Axiata focuses on providing the convergence services in order to provide the convenience for the people’s life activity and encourage the digital economy development in Indonesia. Starting to operate commercially since October 8, 1996, XL Axiata now provides various services for the retail and corporate customers supported by the wide and qualified network throughout Indonesia. Since 2015, XL Axiata has implemented the qualified network of 4G LTE with national scale, continued by the development of 5G network in the third quarter of 2021. XL Axiata is the part of Axiata Group with CelcomDigi (Malaysia), Dialog (Sri Lanka), Robi (Bangladesh), Smart (Cambodia), Boost, ADA, edotco and Link Net (Indonesia).  

About Smartfren 

As one of the Sinar Mas business groups, PT Smartfren Telecom Tbk (“Smartfren” / IDX: FREN), is the only telecommunications service provider company in Indonesia that operates on a fully 4G network. With a national network coverage area, and more than 45,000 4G BTS spread across more than 288 cities throughout Indonesia, Smartfren has been appointed as the official telco partner for well-known global smartphone brands as well as a pioneer of various product innovations such as Voice-over-LTE services ( VoLTE) and Digital SIM (eSIM) in Indonesia. 

Smartfren also provides a flexible data service experience through a choice of starter packs and data packages for various users, such as Smartfren Quota, Unlimited Daily and Unlimited Nonstop. Smartfren offers the best internet communication experience at affordable prices for consumers, as well as business solutions, digital services and other innovations that support better development of Indonesia. 

Media Contact Telkomsel: 

Saki H. Bramono 

VP Corporate Communications and Social Responsibility Telkomsel 

Email:[email protected] 

Media Contact Indosat Ooredoo Hutchison: 

Steve Saerang 

SVP – Head of Corporate Communications 

Email: [email protected]   

Media Contact XL Axiata 

Reza Mirza 

Group Head Corporate Communications XL Axiata                             

Telp: +62 817-0007-110 

Email: [email protected] 

Media Contact Smartfren: 

Ciba Gangga 

Head of Public Relations 

Email: [email protected]