Ncell

Ncell commits to driving digital inclusion for people with disabilities in Nepal by enhancing the accessibility of their services, promoting digital literacy, and collaborating with stakeholders to create an inclusive digital ecosystem.

About Ncell

Ncell, Nepal’s first private telecommunications service provider, was established in 2004 and launched its services in 2005. With a mission to connect every Nepali with high-quality, modern services, Ncell aims to create lasting value for both customers and partners. In alignment with Nepal’s Digital Nepal vision, Ncell is committed to driving digital innovation and diversification. The company has invested over Rs. 2 billion in corporate social responsibility (CSR) initiatives, focusing on education, environment and health. Through these efforts, Ncell actively supports the United Nations Sustainable Development Goals (SDGs), contributing to meaningful social progress.

Disability Inclusion Initiatives

Ncell is committed to advancing digital inclusion for persons with disabilities in Nepal by ensuring equal access to connectivity and digital opportunities. As a GSMA Signatory, Ncell recognises the transformative power of mobile technology to improve lives and remains dedicated to driving accessibility, innovation and inclusion across its operations.

By enhancing accessibility, promoting digital literacy, and collaborating with key stakeholders, Ncell aims to empower persons with disabilities, ensuring they can fully participate in the digital economy.

“At Ncell, we are not just enabling connectivity—we are empowering lives. By committing to the GSMA’s Principles for Driving the Digital Inclusion of Persons with Disabilities, we are taking a step forward in ensuring that no one is left behind in Nepal’s digital future. Together, we aim to create an inclusive and empowered society to thrive in the digital world.”

– Bishakha Lakshmi Khadka, Director of Ncell Foundation & Special Projects, Ncell

Key disability inclusion initiatives to date:

• Affordable connectivity: Introduction of a customised product offering 50% discount on data services for persons with disabilities through the Sadhain ON plan.
• Accessible customer service: Establishment of accessible customer care centres across Nepal to provide inclusive support services.
• Inclusive infrastructure: Development of fully disability-friendly office premises, including accessible elevators, washrooms, workstations and other amenities.
• Support for para-athletes: Strategic partnership with the National Paralympic Committee Nepal to support the training and development of over 500 para-athletes.

Planned disability inclusion interventions:

Ncell is actively working to deepen its commitment to disability inclusion through a range of upcoming interventions aimed at creating a more accessible and inclusive digital environment. Key planned initiatives include:

• Enhancing digital accessibility: Improving the accessibility of Ncell’s digital platforms and mobile services to ensure usability for persons with disabilities.
• Inclusive product and service design: Integrating inclusive design principles into the development of products and services.
• Digital literacy programmes: Developing and promoting targeted digital literacy initiatives to support persons with disabilities in accessing and effectively using mobile and digital technologies.
• Collaborative innovation: Partnering with relevant stakeholders to co-create inclusive telecom solutions that address the unique needs of persons with disabilities.
• Accessible communication: Ensuring that Ncell announcements, advertisements and information shared on social media are accessible and user-friendly for persons with disabilities.
• Workforce inclusion: Creating equal employment opportunities by including persons with disabilities within Ncell’s workforce, fostering diversity and representation.