Disability Inclusion as a Business Imperative

This case study highlights how Dialog Axiata has positioned disability inclusion as a business imperative, embedding it across the organisation and taking practical steps to improve digital access for persons with disabilities in Sri Lanka. It outlines Dialog’s approaches to addressing key barriers: improving affordability, building digital skills, enhancing the relevance and accessibility of mobile services, and strengthening customer touchpoints.

Drawing on strong leadership commitment, cross-departmental collaboration and partnerships with Organisations of Persons with Disabilities and assistive technology providers, the case study offers actionable recommendations and insights for mobile operators seeking scalable, sustainable strategies to advance digital inclusion.