Supporting waterless flush sanitation through mobile technology – Loowatt

In 2015, Loowatt was awarded a grant from the GSMA Mobile for Development Utilities programme to develop a suite of mobile services to track its waste collection processes, collect payments with mobile money and communicate better with its customers. Loowatt, in partnership with Airtel Madagascar, uses mobile technology to support the service and maintenance of waterless household toilets. Customers use mobile money to pay for collection services and SMS to schedule collections and maintenance. Loowatt personnel use the mobile app and web platform to manage operations and track waste from households to the treatment facility.