Today the GSMA is publishing our 2010 Mobile Money for the Unbanked Annual Report. With support from the Bill & Melinda Gates Foundation, the last year has been a busy one for our programme – and this report catalogues our key pieces of work, including a reference guide on how to build, incentivise and manage an agent network and detailed case studies on Zap, True Money and the Philippines.
In addition to these previously published resources, the annual report includes an update on the MMU Fund Portfolio, which now includes 19 grantees from Latin America, Africa and Asia. It also features two new articles, the first entitled ‘Bridges to Cash: the Retail End of M-PESA’ by Frederik Eijkman, Jake Kendall and Ignacio Mas. This paper presents an in-depth analysis of customer transaction behaviour and agent liquidity management activities through study of 20 M-PESA stores from the PEP Intermedius portfolio. The second featured paper was written by Andrew Zerzan and Marina Solin of GSMA and is entitled ‘Methodology for Assessing Money Laundering and Terrorist Financing Risks’.