Scams
Societies are confronting a global, growing and constantly evolving threat. Scam operations are conducted across borders with increasing sophistication, generating substantial financial losses and considerable harm to individuals worldwide.
Addressing this threat effectively requires a structured, multi-stakeholder response — no single country, sector, or organisation possesses the tools or authority to act in isolation.
Mobile operators are committed to protecting their customers through continuous investment in technical defences, intelligence sharing, and the adoption of industry best practices. Nonetheless, effective scam prevention requires coordinated action across the broader digital ecosystem, with responsibility distributed proportionately among operators, platforms, regulators, and governments in accordance with their respective technical capabilities and oversight roles.
Highlighting anti-scam best practice and collaboration
We are taking action, working around the clock, sharing intelligence and best practices.
We all have a part to play and be united against scams. Stand together. Protect together.
Below you can find our policy-focused collateral on this topic. And you can find more information from the GSMA here.
Scams Policy Overview
Scams Call to Action
Fraud and scams safety report
