Collaborating to fight back against APP scams 

APP scams have been identified as a national security threat in the UK. To combat this, UK Finance and the GSMA have joined forces to create a new API solution called Scam Signal. This innovative solution leverages real-time network insights to help banks effectively fight fraud.

Dianne Doodnath, Principal of Economic Crime at UK Finance, said: “To address social engineering tactics used by criminals, cross-industry collaboration has once again proven critical. Working with GSMA has been invaluable in making UK mobile network operators available to support and analyse data with our financial services members. This collaboration has resulted in a strong solution that should have a real impact by identifying criminal activity and increasing fraud detection.”

Brian Gorman, Fintech Lead at GSMA, continued “It is great to see the result of our members’ collaboration directly addressing that problem and providing significant benefit to the UK public – Scam Signal is already detecting fraudulent calls and stopping transactions to criminals. Delivering this solution was made possible by the close collaboration between our members and UK Finance and its members; and we are looking forward to continuing our valuable work together.”

In this interview with Suparna Goawani from Information Security Media Group, Dianne and Brian discuss the challenges of APP scams, the collaborative model they developed with their members, and the innovative Scam Signal solution.