How Vodafone UK is tackling phone scams with Scam Signal

Phone upgrade scams are contributing to more than £200 million in annual mobile phone fraud losses across the UK. Criminals impersonate trusted mobile operators, obtain customers’ security details and use them to order high-value devices.

Vodafone UK is tackling this threat by embedding the Scam Signal API into its phone upgrade journey. When suspicious activity is detected, Vodafone can reject the device order and contact the customer directly, helping to stop fraud before the phone reaches the scammer.

Download the case study to discover:

• How phone upgrade scams target mobile customers
• How Scam Signal identifies suspicious activity in real time
• How Vodafone UK incorporated the API into its existing customer journey
• The impact of this approach on fraud detection and prevention

Read the case study to see how real-time signals can help protect customers and prevent phone upgrade fraud.

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