GSMA RCS Business Messaging Awareness Lab #28 – AfricaCom

GSMA RCS Business Messaging Awareness Lab #28 – AfricaCom

Start: Monday 11 November 2019 10:00

End: Monday 11 November 2019 17:30

Venue: 15 on Orange Hotel

Location: Orange Street & Grey's Pass, Gardens, Cape Town, 8001, South Africa

Agenda and SpeakersRegister

Venue: 15 on Orange, Orange Street, Cape Town

The Future Networks Programme will be hosting the twenty-eighth GSMA RCS Business Messaging Lab sponsored by Out There Media, on Monday 11th November 2019 to coincide with AfricaCom.

Attending a GSMA RCS Business Messaging Lab will allow you to contribute to the future of business messaging. From designing customer experience to informing the GSMA standards, your contribution will ensure an open ecosystem that works together to realise the value estimated by 2020 of $74 billion. Networking is a major part of the Lab series, and individuals have made important connections at the Labs they have gone on to work with.

The Awareness Lab is aimed at companies that are new to RCS. The purpose of these Labs is to provide individuals with an understanding of the Operator RCS service, the GSMA Universal Profile standard, the RCS Ecosystem (Operators, Brands, Technology Companies and Marketing Companies), RCS global deployment, handset adoption, customer experience, brand trials, privacy, security and trust.

In addition to taking advantage of important networking opportunities, you’ll also have the chance to hear from high-profile speakers on the following topics and more:

  • Global and Regional position of RCS
  • Achieving scale
  • Technical solutions
  • The business case for RCS Business Messaging
  • Brand campaigns and results showcased at MWC Barcelona 2019

 

About Our Sponsor: Out There Media

Logo of Zipwhip featuring a stylized orange speech bubble with a white "Z" inside, placed to the left of the name "zipwhip" in bold black lowercase letters. The overall design suggests communication and messaging.

Out There Media (OTM), is a leading mobile advertising and data monetisation company that uniquely links mobile operators with advertisers via its proprietary, award-winning technology, Mobucks™. The company’s platform Mobucks™ enables mobile operators to monetise their data, assets and subscriber base while at the same time enabling brands and agencies to reach their audiences in a highly targeted manner with OTM’s “micro-targeting at scale” approach – leading to unprecedented levels of consumer engagement. OTM has recently announced a partnership with Vodafone Group for RCS offerings. The partnership was kicked off by two highly successful campaigns with McDonald’s and Disney that mark a major breakthrough in the global digital advertising industry. Headquartered in Vienna, Austria, with operations across the globe, OTM works with Fortune 500 companies including:  Unilever, Pepsi, Nestle, L’Oreal, Coca Cola and P&G. The company currently has access to 700m subscribers with a plan to reach 3bn people globally by 2020.

For more information about Out There Media, please visit Out-There-Media.com

About AfricaCom:

Logo of Zipwhip featuring a stylized orange speech bubble with a white "Z" inside, placed to the left of the name "zipwhip" in bold black lowercase letters. The overall design suggests communication and messaging.

AfricaCom brings together 15,000 attendees, 450 speakers and 500 exhibitors from the African Telecoms and Technology industry.  Whether your focus is connectivity infrastructure, disruptive technologies, digital services or ICT strategy, this is this event provides opportunities to network and learn.

For more information about AfricaCom, please visit AfricaCom.com.

 

Registration for this event is now closed.

Agenda
09:30

Registration

10:00

Introduction

Jill Cooper
Programme Marketing Director
GSMA

10:10

RCS Global Overview

Catherine Maguire
Operator Engagement Manager
GSMA

10:20

Bridging our Usage Gap

  • The next billion are the mobile-only generation…Powered by rising smartphone penetration
  • Global Internet penetration has passed 50%, but in SSA, we still have a long way to go at half of the global average.
  • Enablers of Mobile Internet Adoption Improving if we can leverage availability of local content services to stimulate demand

Akinwale Goodluck
Head Sub Saharan Africa
GSMA

10:35

Orange MEA RCS launch status and Chatbots case studies

  • Orange MEA RCS service overview
  • Chatbot Case Studies
  • Orange RCS Partnership ecosystem

Yassine Hamoudi
Communication Service Director – RCS Program Lead, MEA region
Orange

10:55

The first RCS Campaigns in Africa

  • Presenting the first ever RCS campaigns that run in South Africa via Vodafone/Vodacom for Disney and McDonalds
  • Analysing spectacular RCS results
  • Thoughts for the future

Kerstin Trikalitis
CEO
Out There Media

11:15

Vodacom RCS Update

  • Our customer needs are evolving
  • A2P Customer Journey
  • Campaign Feedback

Ashraff Paruk
Managing Executive for Digital Lifestyle Services
Vodacom

11:35

Taking RCS to the South African Market:

  • The importance of partnerships for Operators and Aggregators
  • Technical readiness
  • Business messaging use cases

Madjadji Dikotla
WASP Product Management
Telkom SA

11:55

Launching RCS in Nigeria: The 9Mobile Story

  • Key Highlights of the journey
  • Lessons We Learnt
  • Looking Forward
  • Live Demo

Bolanle Afuye
Head, Digital Services
9Mobile (West Africa, Nigeria)

12:15

RCS Business Messaging is taking off in South Africa

  • Infobip’s contribution to global RCS rollout
  • Best practices from established markets – Mexico
  • RBM brand experiences in South Africa

Craig Greenwood Selby, MD, Infobip

12:40

Making RCS work for your marketing strategy.

  • User numbers, split out by demographics
  • Engagement and interaction data + projections
  • What is your ROI?

Nick Lane
Chief Insight Analyst
Mobilesquared

13:00

Lunch and Networking

14:00

Beyond chat, toward impact

  • Evolving your SMS service for chat
  • Learnings from a scaled chat program
  • Tracking the impact of a conversation

Pippa Yeats
Product Manager
Turn.io

14:15

Optimising your Engagement Strategy

  • Transforming the way you engage with your customers
  • Automated CX
  • Creating Brand Identity

Jennifer Venter
Product and Solutions Strategist
IMImobile

14:30

Jumpstarting RCS Ecosystem in Africa

  • Hurdles for RCS adoption
  • Increasing awareness amongst consumers
  • Upgrading carrier services to RCS

Surinder Singh Anand
CTO
Kirusa

14:45

A turnkey monetization engine for MNOs:

  • Cloud-hosted RCS Business Messaging Solution with lightweight integration onto the MNO core
  • Leveraging easy to use administration portals for fast on-boarding of bots and brands
  • Unlocking digital advertising revenue streams for MNOs

Kerstin Trikalitis
CEO
Out There Media

Chris Wright
VP Product Management
Syniverse

Wolfgang Sack
Head of PreSales (MEAP)
Mavenir

15:30

Coffee Break and Networking

16:00

Google Rich Business Messaging

  • Messages & Going to Market with RCS
  • RBM ecosystem progress & success stories
  • RBM Developer Console

Jason Choy
Director Communications
Partnerships EMEA
Google

 

Johanna Kollar
Communications Partnerships MEA
Google

 

Ian Buckner
RBM Product Partner Architecture EMEA
Google

17:20

Closing Statement

Kerstin Trikalitis
CEO
Out There Media

17:30

End

17:30 - 19:30

Networking Drinks

Speakers