MWC17 A New Global Platform for Conversations, Chatbots and Commerce

Messaging platforms are now bigger than most social networks and this trend looks set to continue in 2017 with chatbots playing a prominent role.

The GSMA’s Future Networks programme is working closely with operators, OEMs and operating system providers on the roll-out of RCS, built on one specification, the GSMA’s Universal Profile.

Operators globally are upgrading SMS to RCS, providing 6.7 billion subscribers with an
engaging and modern messaging experience that works simply and consistently across
networks and devices without the need to download multiple apps.

This seminar, held at MWC Barcelona 2017, explored messaging as a platform and the future of chatbots and conversational commerce.



Introduction Conversations, Chatbots & Commerce Seminar

David O’Byrne, IP Communications Project Director, GSMA


Framing the messaging communications space

Petja Heimbach, VP of Next Generation Communications, Deutsche Telekom


RSC Experiences in India fire side chat

Stephen Sale, Research Director, Analysys Mason & Mathew Oommen, President Network, Global Strategy and Service Development – Reliance Jio


Business Messaging The carrier messaging opportunity

Amir Sarhangi, Head of Product Management – RCS, Google


RCS pre-boarding experience including a live messaging service demo

Steve Gooder Head of Digital Technology, Virgin Trains


Walgreens Mobile Messaging Journey including a live messaging service demo

Kartik Subramanian, Director, Mobile Product Management, APIs and Innovation, Walgreens Boots Alliance


RCS Next big thing Chat Bots

Alido Di Giovanni, president and co-founder of Summit Tech


Panel discussion 5A New Global Platform for Conversations, Chatbots & Commerce

Moderated by Stephen Sale, Research Director, Analysys Mason

Part 1:

Part 2:


Discussion Topics:

  • How do we scale ?
  • The evolution of API’s
  • What are enterprises looking from RCS?


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