The second iteration of the CoNUA Toolkit, plus overview document and Toolkit guidance can be found at www.gsma.com/CoNUA. Since the first version was published, the Toolkit has been piloted, tested and deployed in a number of humanitarian settings by a number of different organisations.  

To address the need for a more evidence-based approach which puts recipients of assistance at the centre, the GSMA partnered with REACH and the Emergency Telecommunications Cluster (ETC), and convened a Technical Committee comprised of experts from a number humanitarian agencies, to pool our respective knowledge in the use of mobile technology and conducting assessments in humanitarian settings to produce the  Connectivity, Needs and Usage Assessment (CoNUA) Toolkit.

CoNUA provides the tools to help users understand mobile phone access, usage, preferences and digital skills amongst populations of concern in a robust and standardised manner.

This evidence is valuable for organisations providing a wide range of products and services in diverse humanitarian contexts, and many of the tools can be tailored to address specific evidence needs.