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Change Management and Communications

Leverage training programmes, change management protocols, and internal and external communication strategies to operationalise comprehensive RAI practices

Change Management and Communication sub-dimensions

5.1 Training

Develop and implement comprehensive training programmes to educate/upskill employees about AI regulations and RAI practices to raise awareness.

Examples of evidence

RAI training programmes

Requirement for Evolving level

Internal training material used to educate employees on RAI practices (e.g., RAI principles, regulations)

5.2 Culture and change management

Foster an organisational culture that values and prioritises RAI principles, and execute change management with incentives in-place to promote ethical behavior and accountability.

Examples of evidence

Change management plan

Requirement for Performing level

Formal plan detailing the strategy to increase employee adoption of RAI practices

5.3 Communication

Foster an organisational culture that values and prioritises RAI principles, and execute change management with incentives in-place to promote ethical behavior and accountability.

Step-By-Step
Guide

This guide outlines the steps companies can take to establish a foundational level of RAI maturity and offers practical recommendations on how to progress towards higher levels of maturity across the five dimensions.

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Best Practice
Tools

In this guide, you will find supporting tools and recommendations to help companies progress on the GSMA Responsible AI Maturity Roadmap. Developed by mobile operators, each example covers a specific sub-dimension required to operate at the highest level of maturity. 

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