Mobile money line managers cannot bring about success on their own; they need support from senior management. But, where does mobile money sit among the competing priorities of MNO executives?
Watch the interview with Maarten Boute, CEO of Digicel Haiti and Isaac Nsereko, CMO of MTN Uganda who candidly share the challenges they have faced in building mobile money services.
- What was the business case to launch mobile money from the C-level perspective?
- What are the battles that take place at the C-level to decide how to allocate resources to mobile money services?
- How are resource allocation battles won for mobile money?
- What is your perspective on the right organizational structure for mobile money?
- What could have been done differently? What are the lessons learned?
- What is the time frame to achieve success in mobile money?
- What is the most difficult challenge mobile money poses to the C level executive?
- What advice would you give to mobile money managers when dealing with their C-Level team?