Agentic AI in Telecom
Agentic AI in telecom is transforming the industry, turning networks into autonomous, proactive ecosystems. As a core part of our Mobile AI Community, the GSMA and its members are leading the transformation and moving from ‘AI for Networks’ to truly intelligent, AI-native infrastructure. Together, the industry can create interoperable, agent-based systems that deliver real-time intelligence across networks, services, and operations, and enable scalable agentic AI use cases in telecom.
We help the industry realise agentic AI
The Mobile AI Community is actively building the future through three dedicated, member-led workstreams. We can help channel your expertise and help the industry move from experimentation to production-grade agentic AI in telecom, so it can make the greatest impact across the industry.
Pilot projects and deployment models
This is where agentic AI in telecom is brought to reality. This workstream develops and trials tangible agentic AI blueprints and demonstrates their value in a variety of scenarios. This can be anything from advanced, context-aware call assistants to fully integrated household butlers. Through collaborative edge intelligence testbeds, members are prototyping the multi-agent systems that will define the next generation of telco services.
This is for the pioneers ready to build and test what’s next.
Architecture for TAaaS
A thriving ecosystem requires a common foundation. This group is defining the end-to-end technical architecture for telco agent-as-a-service (TAaaS). We are engineering the standardised protocols, data models, and interaction frameworks necessary for a truly interoperable and scalable marketplace of telco agents.
This work ensures that solutions from different vendors and operators can work together seamlessly.
Technical security and governance
To unlock the full potential of agentic AI for telecom, we must build a foundation of trust. This workstream is creating a comprehensive agentic AI threat modelling playbook for the industry. By building on the analysis in our white paper, we are developing reusable templates and best practices to mitigate emerging risks like boundary collapse and Adversarial Agent Injection (AAI).
Our goal is to ensure the agentic ecosystem is secure, resilient, and ready for mass adoption.
Stay at the forefront with our agentic AI resources
Latest whitepaper
Agentic AI for Telecom: Charting the Course for an Intelligent Future
The telecommunications industry stands at the cusp of another profound transformation, driven by the rapid advancements in Agentic Artificial Intelligence.
Latest news:
Read the latest GSMA Artificial Intelligence related news via the GSMA Newsroom
Latest video:
How AI is impacting network operations?
Tool:
Calculate the ROI of Inference within your network
An industry initiative , supported by industry leaders
Your expertise is needed
Progress on agentic AI for telecom requires a cross-functional, global effort. We are calling on the industry’s brightest minds to drive this initiative forward. If you are involved in artificial intelligence, particularly agentic AI, we would love to hear from you. By getting involved, you can participate in our focused workstreams, contribute to defining new capabilities and services, and access an unparalleled network of peers
Register your interest to join the GSMA Mobile AI Community, and our team will contact you with the next steps.