MWC Speaker Biography: Joanna Lambert, PayPal
Joanna Lambert, Vice President of Global Consumer Products, PayPal
Joanna Lambert is currently the Vice President of Global Consumer Product at PayPal. In that role she upholds PayPal’s global product vision for hundreds of millions of customers around the world.
Previously she was the Senior Vice President of Product Development and Operations at American Express. She was charged with developing and managing new products and services for the company’s Enterprise Growth division, a group formed to focus on business opportunities beyond American Express’ traditional card and travel products. Her team drove initiatives to attract new customers and open new sources of revenue, including American Express Serve, Bluebird, numerous partner integrations, and multiple banking and money management features.
In addition to leading the product development process, Jo managed the user experience and design center of excellence teams. She also established the division’s Operational Excellence team that oversees the quality of the customer experience, issues management, controls and testing, and process transformation across all products.
Before moving to Enterprise Growth in 2011, Jo was the Vice President of Corporate and Financial Affairs for American Express. She served as the company spokesperson on corporate and financial activities, counseled the company’s executive team, and led efforts to raise American Express’ visibility as an innovative, customer-focused and socially responsible service provider. She joined American Express in 2002 as part of the Australian Corporate Affairs team and relocated to the New York City in 2006.
Earlier in her career, Jo was a communications professional, advising clients across banking, finance, venture capital and professional service industries.
Jo holds a Bachelor of Business from the Queensland University of Technology.Back