State of the Industry Report on Mobile Money
This annual flagship report provides supply-side data and insights from the mobile money industry. The GSMA’s Mobile Money programme works to accelerate the development of the mobile money ecosystem for the underserved.
mobile money accounts
In a year of global upheaval, mobile money provided a financial lifeline.
This report looks at what this year of uncertainty has meant for mobile money providers, agent networks and the millions of new and existing customers that embraced mobile money in 2020 as a safe and secure financial lifeline.
Speakers
Greta Bull – CEO, GGAP (moderator)
Chris Williamson – Managing Executive, M-Pesa, Vodacom Group
300 million accounts are being used globally every month
While it took the industry close to a decade to reach its first 100 million monthly active accounts, it has taken just under five years to reach another 200 million monthly active accounts.
The steadily growing number of monthly active accounts suggests that more customers are being brought in from the margins of the financial system, and are now becoming more frequent mobile money users.
There are 310 mobile money services across 96 countries, bringing more people into the formal financial ecosystem.
In December 2020, $70 billion was transacted via mobile money

$2.1 billion transacted via mobile money everyday.

$1 billion international remittances transferred via mobile money every month.

$500 million digitised through mobile money agents everyday.
Mobile money is central to the mobile industry’s contribution to the Sustainable Development Goals.
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Full report
In-depth data, insights and analysis of the mobile money industry.

Summary report
A digestible summary of the key highlights from the full report.

Report infographics
Download infographics and graphs from the report.

Access more data
Our interactive dashboard containing the full dataset.
Download previous reports
*The State of the Industry Report on Mobile Money 2021
is based on data collected from the Global Adoption Survey 2020.
The title of the report has been updated to reflect the launch date.