COVID-19 Privacy Guidelines

Wednesday 29 Apr 2020 | Resources |

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As COVID-19 continues to spread rapidly in many parts of the world, some governments and other agencies are making requests for data or insights held by mobile network operators (MNOs) and other companies.

Data and insights from mobile networks and other internet companies could be important because mobility of people is one of the critical factors that contribute to the spread of human-transmitted infectious viruses. Accurate, up to date information on aggregated mobility patterns could be potentially vital for monitoring, predicting outbreaks, and planning future resource needs such as testing kits, beds, medical staff, or equipment. Other use cases may include identifying people who may have been in contact with confirmed cases, or informing people if they have entered an affected area provided that this would be in accordance with the law.

The mobile industry recognises the urgency with which governments must act to slow the spread of COVID-19 and the desire of some governments to seek help regarding those efforts. At the same time, the mobile industry recognises that the use of mobile network operator data by governments or agencies raises serious privacy concerns. These guidelines reflect recommendations on how the mobile industry may maintain trust while responding to those governments and public health agencies that have sought assistance in the fight against COVID-19.

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The GSMA COVID-19 Privacy Guidelines - English

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The GSMA COVID-19 Privacy Guidelines - Spanish