AI in Action

Driving Practical AI Transformation Across the Industry

The GSMA AI4I Taskforce sub-group ‘AI in Action’ brings together mobile operators and partners to accelerate AI transformation across the telecoms industry. It explores how AI can deliver value for telcos, through enhanced efficiency, smarter networks and improved customer experiences, as well as how telcos can play a critical role in enabling AI across the wider digital economy.

As AI adoption expands, the group investigates both “AI for telcos” and “telco for AI” pathways. It addresses how operators can strengthen internal capabilities across infrastructure, data, and talent, while also supporting AI use beyond the core, through trusted connectivity, intelligent networks, and edge infrastructure.

Through collaborative research, working groups and deep dives, the initiative helps define what it means to become an AI-centric telco. The goal is to ensure members are equipped to lead, and benefit from, the AI era.

Our latest resources

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The GSMA Responsible AI Maturity Roadmap

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Hear from mobile industry experts as they discuss key AI topics

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Take the GSMA Responsible AI Maturity self-assessment and get guidance on how to progress

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Read the first article in a series for telcos navigating AI transformation

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More work from the AI4I team

Discover we are helping the mobile industry accelerate innovative, economically viable AI solutions, built on responsible principles.

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AI Policy and Regulations

Discover more about our work helping to shape an enabling AI policy landscape globally.

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Responsible AI

Discover the GSMA Responsible AI Maturity Roadmap providing operators with a clear framework and recommendations.

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AI4I Task Force

Bringing operators together to unlock the transformative power of AI.

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AI projects from across the GSMA

The GSMA is working on several AI projects across the organisation. For more information on what we are up to and how you can get involved, please visit the GSMA AI page.

You can also reach out to us at AI@gsma.com

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