39% of the world’s population live in areas covered by a mobile broadband network but do not use mobile internet. A lack of digital skills is one of the top barriers to mobile internet adoption among this population.
The GSMA Mobile Internet Skills Training Toolkit (MISTT) is a free-to-use set of resources that is designed to help address the digital skills barrier. To gather evidence on the efficacy of MISTT and identify potential areas for further improvements, the GSMA evaluated a digital skills training campaign conducted by Orange Sierra Leone using MISTT.
In this report, we highlight the key learnings from the MISTT evaluation. The report provides key insights on the effectiveness of MISTT in improving digital skills acquisition among different underserved groups, as well as the socio-economic impact of the training. The report also identifies considerations for improving the effectiveness of digital skills training in reaching underserved groups. The insights and recommendations in this report do not represent our comprehensive view of how to implement MISTT. Rather, they are recommendations specifically arising from the Sierra Leone evaluation, which can be a basis for further research and trial.